Support Jobs in Ketchikan, AK

1 job found

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3d ago

A3 Solutions, Inc. Ketchikan, AK

Ketchikan, AK

3d ago

$21 - $22/hr Full time Desktop Support End User Support Hardware Support

Support end users and keep enterprise desktops running smoothly through Windows, Office, and desktop and network troubleshooting.

Provide Windows OS and Microsoft Office Suite support for end users in an enterprise environment
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
Support desktop and network needs as part of enterprise IT support
Set up, configure, and add workstation hardware
Assist Corporate Desk Side Support technicians with large IMAC activities
Document, maintain, upgrade, and/or replace hardware and software systems
Support and maintain user account information, including rights, security, and systems groups
Train employees and help identify, analyze, and repair product failures
Order and replace parts as needed
Determine and recommend which products or services best meet customer needs
Perform imaging and image recovery tasks
Complete break/fix repairs for desktops and laptops
Install and re-install software packages and updates
Support WiFi and VPN connections and troubleshoot wireless device issues
Provide great customer service while working directly with users

Preferred industry certifications: CompTIA; Microsoft; Cisco; DELL; and related credentials

New Support Jobs in Ketchikan, AK, daily.