Desktop Support Technician II

Support end users and keep enterprise desktops running smoothly through Windows, Office, and desktop and network troubleshooting.

Responsibilities

• Provide Windows OS and Microsoft Office Suite support for end users in an enterprise environment
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Support desktop and network needs as part of enterprise IT support
• Set up, configure, and add workstation hardware
• Assist Corporate Desk Side Support technicians with large IMAC activities
• Document, maintain, upgrade, and/or replace hardware and software systems
• Support and maintain user account information, including rights, security, and systems groups
• Train employees and help identify, analyze, and repair product failures
• Order and replace parts as needed
• Determine and recommend which products or services best meet customer needs
• Perform imaging and image recovery tasks
• Complete break/fix repairs for desktops and laptops
• Install and re-install software packages and updates
• Support WiFi and VPN connections and troubleshoot wireless device issues
• Provide great customer service while working directly with users

Requirements

• Preferred industry certifications: CompTIA; Microsoft; Cisco; DELL; and related credentials

Technologies

• Windows OS
• Microsoft Office Suite
• WiFi
• VPN

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

• Job type: Full-time
• Pay: $21.00 - $22.00 per hour
• Work location: In person
• Location: Ketchikan, AK (onsite)