Support Jobs in Kingston, NH

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IT Support Analyst

CAMPERS INN INC Kingston, NH

Kingston, NH

Today

Full time Active Directory Application Support Automation

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Job Description

Join a team where your IT support skills directly help employees across corporate, regional, and store locations. This onsite role provides Tier 1 help desk coverage for enterprise applications and reporting systems, with the tools and collaboration you need to resolve issues, document solutions, and support day-to-day operations. If you enjoy troubleshooting, clear communication, and working across a Microsoft-based environment, this position is built for you.

Responsibilities

Deliver Tier 1 IT support for enterprise applications and reporting across corporate, regional, and store locations
Triage incoming support requests to set priority, identify the category, and route to the appropriate resolver group
Diagnose, research, and resolve issues within established SLAs
Communicate with internal users via phone, email, Teams chat, and Teams video calls
Escalate and collaborate with Tier 2/Tier 3 developers and analysts, including the managed service provider as needed
Document support requests, resolutions, and processes, and maintain knowledge base articles
Handle user account administration, including onboarding/offboarding, password resets, and access requests in Microsoft 365 and Entra ID
Support store and corporate users on the company phone system
Help with user training and onboarding materials, including TalentLMS courses
Assist with project and task completion for business departments

Requirements

2+ years of IT support or help desk experience
Experience using an IT ticketing/service desk system
Experience with Microsoft Office, Teams, and SharePoint
Microsoft Power BI experience
Preferred: Microsoft Power Apps and Power Automate experience
Preferred: experience in a multi-location or retail environment
Plus: Microsoft 365 or CompTIA certification
Preferred: RV or Auto industry experience

Tools and Technologies

Microsoft Power BI, Power Apps, Power Automate
Active Directory, Microsoft Entra ID, Microsoft 365, Entra ID, Intune
Microsoft SharePoint, Microsoft Azure cloud infrastructure
TalentLMS, ClickUp Project Management Software
Dialpad phone system, MS Office (Word, Excel, PowerPoint, Outlook), Microsoft Teams

Work Environment

Onsite in Kingston, NH 03848. Work is primarily sedentary in a climate-controlled environment and requires continuous visual ability for computer use, files, and reports.

Physical demands include the ability to bend or sit for long periods, reach above shoulders, and lift a minimum of 20 pounds.

Skills and Abilities

Team-player attitude with a get it done mindset
Excellent oral and written communication and strong interpersonal skills
Self-motivated and able to work with minimal supervision
Ability to explain technical topics clearly to non-technical users by phone, video conference, or in person
Problem-solving aptitude and interest in building skills across technology disciplines
Basic understanding of enterprise systems such as DMS, CRM, HR, and payroll systems
Experience documenting procedures and training materials
Ability to work flexible hours, which may include evenings and weekends
Comfort with multitasking in a fast-paced environment and working both independently and on a team

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