Support Jobs in Kingsville, TX

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Help Desk Technician

City of Kingsville, TX Kingsville, TX

Kingsville, TX

Today

$21k - $28k/yr Part time Computer Skills End User Support Hardware Support

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Job Description

The City of Kingsville, TX is accepting applications for a Help Desk Technician to support internal and external customers with information technology systems in Kingsville, TX (onsite).

Responsibilities

Operate, install, and maintain computers and associated equipment
Support end-user technology needs while ensuring equipment performance and compliance with end-user security policies
Provide help desk support via remote, email, telephone, and on-site channels
Conduct routine repairs, daily troubleshooting, and preventive maintenance
Complete internal compliance checks to ensure adherence to computer policies
Perform annual hardware and software inventory to support maintenance agreement coverage
Maintain electronic systems, including telephones, security systems, printers, copiers, faxes, and other peripherals
Implement updates to website information
Assist with writing and developing information for web placement; perform layout work and other tasks needed to create, develop, link, and expand web pages and services
Train internal and external customers on effective use of computers and electronic services in library and office environments
Maintain software security in accordance with established procedures
Keep operational and maintenance logs and statistics
Schedule may require weekend work as needed

Requirements

Knowledge of computer operations principles and practices (Windows)
Knowledge of end-user programs, including MS Office and MS Excel
Knowledge of computer security procedures
Ability to apply basic troubleshooting techniques and procedures
Ability to maintain confidentiality
Ability to interpret and apply written and oral instructions
Ability to document processes and provide written instructions
Associate’s degree in computer science, networking, or related field
Minimum 2 years technical or desktop support experience with extensive public contact
Ability to maintain records in a standard, orderly, systematic fashion
Exceptional ability to deal with people effectively and courteously
Acceptable equivalency: any combination of experience, training, and/or education to perform the essential functions
Professional conduct appropriate for interacting with internal and external contacts
All positions require: High school diploma or equivalent
All positions require: valid driver’s license
All positions require: satisfactory driving record
All positions require: proof of eligibility to legally work in the U.S.
Successful applicant must pass a pre-employment drug screen and background investigation
Required to provide services for the benefit of the public during emergencies that threaten safety of Kingsville citizens
Must be able to work immediately before, during, and/or immediately after an emergency

Technologies

Windows
MS Office
MS Excel
Web

Position Details

Location: Kingsville, TX (onsite)
Job type: part time
Salary: USD 21,064 - 27,733 per yearly
Experience: 2+ years required

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