Help Desk Technician

The City of Kingsville, TX is accepting applications for a Help Desk Technician to support internal and external customers with information technology systems in Kingsville, TX (onsite).

Responsibilities

• Operate, install, and maintain computers and associated equipment
• Support end-user technology needs while ensuring equipment performance and compliance with end-user security policies
• Provide help desk support via remote, email, telephone, and on-site channels
• Conduct routine repairs, daily troubleshooting, and preventive maintenance
• Complete internal compliance checks to ensure adherence to computer policies
• Perform annual hardware and software inventory to support maintenance agreement coverage
• Maintain electronic systems, including telephones, security systems, printers, copiers, faxes, and other peripherals
• Implement updates to website information
• Assist with writing and developing information for web placement; perform layout work and other tasks needed to create, develop, link, and expand web pages and services
• Train internal and external customers on effective use of computers and electronic services in library and office environments
• Maintain software security in accordance with established procedures
• Keep operational and maintenance logs and statistics
• Schedule may require weekend work as needed

Requirements

• Knowledge of computer operations principles and practices (Windows)
• Knowledge of end-user programs, including MS Office and MS Excel
• Knowledge of computer security procedures
• Ability to apply basic troubleshooting techniques and procedures
• Ability to maintain confidentiality
• Ability to interpret and apply written and oral instructions
• Ability to document processes and provide written instructions
• Associate’s degree in computer science, networking, or related field
• Minimum 2 years technical or desktop support experience with extensive public contact
• Ability to maintain records in a standard, orderly, systematic fashion
• Exceptional ability to deal with people effectively and courteously
• Acceptable equivalency: any combination of experience, training, and/or education to perform the essential functions
• Professional conduct appropriate for interacting with internal and external contacts
• All positions require: High school diploma or equivalent
• All positions require: valid driver’s license
• All positions require: satisfactory driving record
• All positions require: proof of eligibility to legally work in the U.S.
• Successful applicant must pass a pre-employment drug screen and background investigation
• Required to provide services for the benefit of the public during emergencies that threaten safety of Kingsville citizens
• Must be able to work immediately before, during, and/or immediately after an emergency

Technologies

• Windows
• MS Office
• MS Excel
• Web

Position Details

• Location: Kingsville, TX (onsite)
• Job type: part time
• Salary: USD 21,064 - 27,733 per yearly
• Experience: 2+ years required