Support Jobs in Kinston, NC

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1mo ago

Help Desk Technician

Principle IT Services Kinston, NC

Kinston, NC

1mo ago Closed

Full time Active Directory Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Principle IT Services is seeking a Help Desk Technician to support end-users at their onsite location in Kinston, NC. In this role, you will respond to telephonic and electronic requests, troubleshoot technical concerns, and follow established documentation while helping residents get the support they need.

You will manage day-to-day help desk activity, including desktop and mobile support, account administration, and accurate ticket documentation. The position also includes participating in software updates and patches, along with providing basic user training on IT functions and common applications.

What you’ll do

Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person
Image and/or build computer equipment using established procedures
Ask thoughtful, clarifying questions to determine the best way to assist the caller
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Set up user accounts and permissions in Active Directory and other systems
Work with other IT teams to escalate and resolve more complex issues
Document support activities and resolutions in the ticketing system
Assist with the deployment of software updates and patches
Conduct user training for basic IT functions and applications

What you bring

Experience in a customer service, help desk, or technical support environment
Ability to deliver excellent customer service and explain technical information to non-technical users
Strong knowledge of Windows operating systems (Windows 7/11) and the Microsoft 365 Suite
Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts
Experience with desktop support, including hardware troubleshooting and software installation

Technologies you’ll work with

Windows 7
Windows 11
Microsoft 365 Suite
Active Directory
TCP/IP
LAN/WAN
Ticketing system

Benefits

401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work location: In person

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