Help Desk Technician
Active Directory
Computer Skills
Customer Support
End User Support
Hardware Support
Help Desk Support
Help Desk Ticketing
Identity and Access Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Phone Support
Service Management
Technical Support
Windows
Windows Support
Job Description
Principle IT Services is seeking a Help Desk Technician to support end-users at their onsite location in Kinston, NC. In this role, you will respond to telephonic and electronic requests, troubleshoot technical concerns, and follow established documentation while helping residents get the support they need.
You will manage day-to-day help desk activity, including desktop and mobile support, account administration, and accurate ticket documentation. The position also includes participating in software updates and patches, along with providing basic user training on IT functions and common applications.
What you’ll do
- Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person
- Image and/or build computer equipment using established procedures
- Ask thoughtful, clarifying questions to determine the best way to assist the caller
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Set up user accounts and permissions in Active Directory and other systems
- Work with other IT teams to escalate and resolve more complex issues
- Document support activities and resolutions in the ticketing system
- Assist with the deployment of software updates and patches
- Conduct user training for basic IT functions and applications
What you bring
- Experience in a customer service, help desk, or technical support environment
- Ability to deliver excellent customer service and explain technical information to non-technical users
- Strong knowledge of Windows operating systems (Windows 7/11) and the Microsoft 365 Suite
- Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts
- Experience with desktop support, including hardware troubleshooting and software installation
Technologies you’ll work with
- Windows 7
- Windows 11
- Microsoft 365 Suite
- Active Directory
- TCP/IP
- LAN/WAN
- Ticketing system
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work location: In person
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