La Crosse, WI

Support Jobs in La Crosse, WI

2 jobs found

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18d ago

Help Desk Technician 3

DEPENDABLE SOLUTIONS, INC. La Crosse, WI

La Crosse, WI

18d ago

$26 - $29/hr Full time Active Directory Cloud Platforms Customer Support

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Job Description

Dependable Solutions, Inc. is seeking a Help Desk Technician III to support a mix of SMBs, municipalities, and school districts across Wisconsin, Iowa, Illinois, and Minnesota. This onsite role in La Crosse, WI blends direct client interaction with hands-on desktop support and help desk ticket handling, with opportunities to own Tier 3 escalations and contribute to infrastructure projects. The position pays $26–$29 per hour, commensurate with experience.

Job overview

The Help Desk Technician III supports a diverse client base across multiple states, focusing on small to mid-sized businesses, municipal entities, and school districts. The role requires balancing customer service with technical execution, from everyday user support to complex escalations and infrastructure work. Based in La Crosse, Wisconsin, you will engage with clients onsite and through established ticketing workflows, with a compensation range of $26 to $29 per hour depending on background.

Responsibilities

Deliver help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and network issues for end users
Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
Support LAN/WAN, VPN, firewall, DNS, and general network administration within client environments
Process tickets through the PSA/RMM platform and document resolutions and client configurations
Escalate or independently resolve complex problems based on experience; Tier 3 candidates own escalations end-to-end and assist with infrastructure projects
Assist with software deployment, patching, and system upgrades
Monitor security tooling and backup logs daily, creating tickets as needed

Requirements

2+ years of help desk or technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
Working knowledge of Windows environments; experience with Active Directory and Group Policy
Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
Strong communication skills and the ability to explain technical issues to non-technical clients
CompTIA A+ or Network+ or equivalent certifications preferred, not required
MSP or multi-client support experience is a plus

Technologies

Active Directory, Google Workspace, M365, PSA/RMM platform

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

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1mo ago

Technical Support Specialist

Equity Staffing Group La Crosse, WI

La Crosse, WI

1mo ago Closed

$22 - $24/hr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Equity Staffing Group is seeking a Technical Support Specialist for an on-site role in La Crosse, Wisconsin. The position provides hands-on technical assistance for computers, workstations, printers, and related resources, delivering end-user support by phone and on-site within a 24/7 Help Desk environment, with on-call coverage. The compensation ranges from USD 22 to 24 per hour and the designated education requirement is an Associates Degree.

Responsibilities

Handle Help Desk requests received by phone or email in a 24/7 environment, diagnosing and resolving issues.
Configure and sustain hardware and software assets, including computers, printers, copiers, faxes, scanners, and projectors.
Educate end users on solutions for various hardware and software problems.
Assist staff with installing, configuring, and ensuring ongoing usability of desktops, laptops, peripherals, and software, following applicable standards.
Escalate unresolved items to appropriate personnel to achieve resolution.
Install and maintain printers and scanners.
Prepare new computers by connecting keyboard, mouse, and monitor and verifying proper operation and software installation.
Diagnose and resolve computer software and hardware problems.
Provide software application support to end users by telephone or on-site.
Communicate effectively in both written and spoken form.
Perform related duties as required.

Requirements

Associates Degree with at least 6 months of experience in a desktop support environment, or 2 years of IT field work/military experience with a High School Diploma / GED.
At least 6 months of experience working with Microsoft Office to assist end users with hardware and software issues.
United States Citizenship.
Willingness to work 1st or 2nd shift and at least one weekend day per week.
Experience using a ticketing system such as ServiceNow or ServiceDesk.
Ability to present ideas in user-friendly language.

Technologies

ServiceNow
Service Desk
Windows 10
Mac IOS
PC Imaging Technology - FOG
Microsoft System Center
Active Directory
Microsoft Office 2016
Citrix Gateway
GlobalProtect
Dell Laptops
Xerox Printers/Copiers

Job Summary

This role delivers day-to-day technical support for computers, workstations, laptops, printers, and other related computing resources, along with software application support to end users via telephone or onsite on-call assistance.

Certifications

CompTIA A+ or CompTIA Network+
ServiceNow and Service Desk ticketing/tracking system
Windows 10
Mac IOS
PC Imaging Technology - FOG
Microsoft System Center
Active Directory
Microsoft Office 2016
Citrix Gateway
GlobalProtect
Dell Laptops
Xerox Printers/Copiers
#indmnit

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Support Jobs in La Crosse, WI

Help Desk Technician 3

Technical Support Specialist

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