La Crosse, WI

Support Jobs in La Crosse, WI

4 jobs found

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11d ago

Technical Support II

River Bank La Crosse, WI

La Crosse, WI

11d ago

Full time Active Directory End User Support Help Desk Support

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Job Description

River Bank is hiring a Technical Support II on-site in La Crosse, WI. In this role, you will support River Bank employees with intermediate technical and physical security troubleshooting, handle moderately complex incidents independently, and serve as an escalation point for issues that go beyond first-level resolution. You will also contribute to system maintenance, endpoint management, documentation, process improvement, and employee training.

What you’ll do

Investigate and resolve moderately complex technical incidents and service requests.
Act as an escalation resource for problems not resolved through first-level troubleshooting.
Perform detailed troubleshooting across hardware, software, operating systems, printing, connectivity, authentication, and application issues.
Review ticket information, event logs, system settings, and technical documentation to identify root causes.
Spot recurring incident patterns and recommend corrective actions or process improvements.
Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and approved peripherals.
Support endpoint management tasks such as software deployment, patching, configuration enforcement, and device compliance.
Support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive.
Perform approved administration for Active Directory and Microsoft Entra ID for accounts, groups, and access.
Support onboarding, transfers, leaves, and offboarding through provisioning and deprovisioning processes.
Troubleshoot profile, authentication, synchronization, access, and application deployment issues.
Troubleshoot wired, wireless, VPN, DNS, DHCP, and general network connectivity issues.
Assist with monitoring networks, servers, cloud, telecommunications, backups, and branch infrastructure.
Perform approved maintenance activities following change management procedures.
Administer approved badge and physical-access requests, and troubleshoot access control, camera, and related systems.
Identify and report suspicious activity, vulnerabilities, control weaknesses, policy violations, and potential security incidents.
Support security investigations with evidence collection, endpoint remediation, and documentation of corrective actions.
Support audit, compliance, risk assessment, and vendor management activities through technical documentation.
Participate in system upgrades, equipment deployments, vendor implementations, and process improvements.
Develop technical procedures, configuration records, troubleshooting guides, and knowledge base articles.
Respond to operational and/or critical system issues outside of regular business hours as needed.
Travel to any River Bank location as needed and complete other duties as assigned.

Minimum requirements

Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field (or an equivalent combination of education and experience in lieu of).
3 years of experience in technical support, endpoint support, service desk operations, or a related technology role.
Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint management solutions.
Excellent customer service skills with the ability to provide professional, responsive, and courteous support.
Excellent verbal and written communication and interpersonal skills to communicate with employees, vendors, and stakeholders.
Ability to prioritize and manage multiple assignments while maintaining accuracy and meeting deadlines.
Ability to work effectively under pressure and adapt to changing priorities in a fast-paced environment.
Strong analytical, troubleshooting, and problem-solving skills to independently resolve moderately complex technical issues.
On-call availability outside of regular business hours.

Schedule and work location

La Crosse, WI (onsite)
Monday to Friday between 7:30am and 5:30pm, with on-call as needed

Tools and technologies you’ll use

Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive
Active Directory, Microsoft Entra ID
TCP/IP, DNS, DHCP, VPN
MFA
IT service management (ITSM), ITIL

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Short-term disability
Paid Time Off (PTO) at a rate equivalent to 18 days annually for full-time employees
Paid holidays
Paid volunteer hours
401(k) with an employer match

Additional desired knowledge

Experience in banking, financial services, healthcare, government, or another regulated industry.
Knowledge of Windows endpoint troubleshooting, Microsoft 365 applications, and Microsoft 365 administrative services.
Working knowledge of Active Directory and Microsoft Entra ID, including user provisioning, group management, permissions, and access control.
Experience with endpoint configuration, software deployment, patch management, device compliance, and endpoint lifecycle management.
Understanding of TCP/IP, DNS, DHCP, VPN, and connectivity troubleshooting.
Knowledge of authentication technologies, multifactor authentication (MFA), endpoint protection, and incident reporting procedures.
Understanding of IT service management (ITSM) principles such as incident management, request fulfillment, change management, and documentation practices (ITIL).
Familiarity with physical access control systems, video surveillance systems, and related security technologies.
Relevant technical certifications such as CompTIA A+, Microsoft Fundamentals, Microsoft 365, and ITIL.

If you have questions about the role, contact HR@riverbank.biz.

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1mo ago

IT Technical Support

River Bank La Crosse, WI

La Crosse, WI

1mo ago Closed

Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

The IT Technical Support role at River Bank is an onsite position focused on technical support and physical security support. You will serve as an initial point of contact for support requests, provide routine troubleshooting, document activity, and coordinate with the IT team and third-party vendors as needed.

Role Overview

You will intake IT and physical security support requests, triage them based on priority, impact, and urgency guidelines, and work through common issues related to hardware, software, printing, connectivity, and user accounts. When issues cannot be resolved at the routine level, you will escalate to senior team members, the IT Department Head, or an approved vendor. You will also maintain accurate documentation and follow up with employees to confirm resolution.

Key Responsibilities

Receive and document IT and physical security support requests submitted through the ticketing system, email, telephone, or in person.
Review and categorize requests using established priority, impact, and urgency guidelines.
Provide troubleshooting for common hardware, software, printing, connectivity, and account-related issues.
Resolve routine requests including password resets, account lockouts, printer issues, software errors, peripheral replacements, and basic connectivity problems.
Communicate clearly with employees regarding status, troubleshooting actions, resolution, and next steps.
Follow up with employees to confirm resolution.
Escalate unresolved or complex issues to senior team members, the IT Department Head, or an approved vendor.
Maintain accurate records of requests, troubleshooting steps, resolutions, and follow-up activities.
Identify recurring issues and notify the appropriate IT team member.
Assist with installation, configuration, replacement, and troubleshooting of computers, monitors, docking stations, printers, phones, and approved equipment.
Install and update approved software according to established procedures.
Support workstation deployments, replacements, relocations, and refresh activities.
Maintain accurate asset records when equipment is installed, moved, assigned, returned, or retired.
Support routine user account administration, including password resets, approved access requests, and account changes.
Assist with onboarding, transfers, and offboarding through assigned technology and access tasks.
Confirm requests have appropriate authorization and escalate elevated access or exception requests.
Document and support physical security-related requests that may include badges, access control, cameras, and alarms.
Complete routine badge and physical access requests according to approved procedures, and escalate physical security issues to the appropriate stakeholder or vendor.
Assist with routine system monitoring, maintenance, updates, and testing under senior staff direction.
Report system alerts, security concerns, unusual activity, and service interruptions promptly.
Support Microsoft 365 applications, Windows workstations, printers, basic networking, and approved Bank applications.
Assist with inventories, equipment audits, project testing, documentation, and deployments.
Create and update basic technical instructions and knowledge base articles.
Respond to operational and/or critical system issues outside of regular business hours as needed.
Travel to any River Bank location as needed, and attend required training and perform other duties as assigned.

Required Qualifications

Associate degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience will be considered in lieu of.
Customer service experience and interpersonal skills.
Strong verbal and written communication skills.
Ability to manage time and prioritize workload.
Problem-solving skills.
On-call availability outside of regular business hours.

Technologies

Microsoft 365
Windows workstations
Active Directory
VPN

Schedule

Monday to Friday, between 7:30am and 5:00pm
On-call as needed

Benefits

Insurances including health, dental, vision, life, long-term and short-term disability, and more
Paid Time Off (PTO) at a rate equivalent to 18 days annually for full-time employees
Paid holidays
Paid volunteer hours
401(k) with an employer match

Location

La Crosse, WI (onsite)

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3mo ago

Help Desk Technician 3

DEPENDABLE SOLUTIONS, INC. La Crosse, WI

La Crosse, WI

3mo ago Closed

$26 - $29/hr Full time Active Directory Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Dependable Solutions, Inc. is seeking a Help Desk Technician III to support a mix of SMBs, municipalities, and school districts across Wisconsin, Iowa, Illinois, and Minnesota. This onsite role in La Crosse, WI blends direct client interaction with hands-on desktop support and help desk ticket handling, with opportunities to own Tier 3 escalations and contribute to infrastructure projects. The position pays $26–$29 per hour, commensurate with experience.

Job overview

The Help Desk Technician III supports a diverse client base across multiple states, focusing on small to mid-sized businesses, municipal entities, and school districts. The role requires balancing customer service with technical execution, from everyday user support to complex escalations and infrastructure work. Based in La Crosse, Wisconsin, you will engage with clients onsite and through established ticketing workflows, with a compensation range of $26 to $29 per hour depending on background.

Responsibilities

Deliver help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and network issues for end users
Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
Support LAN/WAN, VPN, firewall, DNS, and general network administration within client environments
Process tickets through the PSA/RMM platform and document resolutions and client configurations
Escalate or independently resolve complex problems based on experience; Tier 3 candidates own escalations end-to-end and assist with infrastructure projects
Assist with software deployment, patching, and system upgrades
Monitor security tooling and backup logs daily, creating tickets as needed

Requirements

2+ years of help desk or technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
Working knowledge of Windows environments; experience with Active Directory and Group Policy
Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
Strong communication skills and the ability to explain technical issues to non-technical clients
CompTIA A+ or Network+ or equivalent certifications preferred, not required
MSP or multi-client support experience is a plus

Technologies

Active Directory, Google Workspace, M365, PSA/RMM platform

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

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4mo ago

Technical Support Specialist

Equity Staffing Group La Crosse, WI

La Crosse, WI

4mo ago Closed

$22 - $24/hr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Equity Staffing Group is seeking a Technical Support Specialist for an on-site role in La Crosse, Wisconsin. The position provides hands-on technical assistance for computers, workstations, printers, and related resources, delivering end-user support by phone and on-site within a 24/7 Help Desk environment, with on-call coverage. The compensation ranges from USD 22 to 24 per hour and the designated education requirement is an Associates Degree.

Responsibilities

Handle Help Desk requests received by phone or email in a 24/7 environment, diagnosing and resolving issues.
Configure and sustain hardware and software assets, including computers, printers, copiers, faxes, scanners, and projectors.
Educate end users on solutions for various hardware and software problems.
Assist staff with installing, configuring, and ensuring ongoing usability of desktops, laptops, peripherals, and software, following applicable standards.
Escalate unresolved items to appropriate personnel to achieve resolution.
Install and maintain printers and scanners.
Prepare new computers by connecting keyboard, mouse, and monitor and verifying proper operation and software installation.
Diagnose and resolve computer software and hardware problems.
Provide software application support to end users by telephone or on-site.
Communicate effectively in both written and spoken form.
Perform related duties as required.

Requirements

Associates Degree with at least 6 months of experience in a desktop support environment, or 2 years of IT field work/military experience with a High School Diploma / GED.
At least 6 months of experience working with Microsoft Office to assist end users with hardware and software issues.
United States Citizenship.
Willingness to work 1st or 2nd shift and at least one weekend day per week.
Experience using a ticketing system such as ServiceNow or ServiceDesk.
Ability to present ideas in user-friendly language.

Technologies

ServiceNow
Service Desk
Windows 10
Mac IOS
PC Imaging Technology - FOG
Microsoft System Center
Active Directory
Microsoft Office 2016
Citrix Gateway
GlobalProtect
Dell Laptops
Xerox Printers/Copiers

Job Summary

This role delivers day-to-day technical support for computers, workstations, laptops, printers, and other related computing resources, along with software application support to end users via telephone or onsite on-call assistance.

Certifications

CompTIA A+ or CompTIA Network+
ServiceNow and Service Desk ticketing/tracking system
Windows 10
Mac IOS
PC Imaging Technology - FOG
Microsoft System Center
Active Directory
Microsoft Office 2016
Citrix Gateway
GlobalProtect
Dell Laptops
Xerox Printers/Copiers
#indmnit

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Support Jobs in La Crosse, WI

Technical Support II

IT Technical Support

Help Desk Technician 3

Technical Support Specialist

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