Technical Support Specialist

Equity Staffing Group is seeking a Technical Support Specialist for an on-site role in La Crosse, Wisconsin. The position provides hands-on technical assistance for computers, workstations, printers, and related resources, delivering end-user support by phone and on-site within a 24/7 Help Desk environment, with on-call coverage. The compensation ranges from USD 22 to 24 per hour and the designated education requirement is an Associates Degree.

Responsibilities

• Handle Help Desk requests received by phone or email in a 24/7 environment, diagnosing and resolving issues.
• Configure and sustain hardware and software assets, including computers, printers, copiers, faxes, scanners, and projectors.
• Educate end users on solutions for various hardware and software problems.
• Assist staff with installing, configuring, and ensuring ongoing usability of desktops, laptops, peripherals, and software, following applicable standards.
• Escalate unresolved items to appropriate personnel to achieve resolution.
• Install and maintain printers and scanners.
• Prepare new computers by connecting keyboard, mouse, and monitor and verifying proper operation and software installation.
• Diagnose and resolve computer software and hardware problems.
• Provide software application support to end users by telephone or on-site.
• Communicate effectively in both written and spoken form.
• Perform related duties as required.

Requirements

• Associates Degree with at least 6 months of experience in a desktop support environment, or 2 years of IT field work/military experience with a High School Diploma / GED.
• At least 6 months of experience working with Microsoft Office to assist end users with hardware and software issues.
• United States Citizenship.
• Willingness to work 1st or 2nd shift and at least one weekend day per week.
• Experience using a ticketing system such as ServiceNow or ServiceDesk.
• Ability to present ideas in user-friendly language.

Technologies

• ServiceNow
• Service Desk
• Windows 10
• Mac IOS
• PC Imaging Technology - FOG
• Microsoft System Center
• Active Directory
• Microsoft Office 2016
• Citrix Gateway
• GlobalProtect
• Dell Laptops
• Xerox Printers/Copiers

Job Summary

This role delivers day-to-day technical support for computers, workstations, laptops, printers, and other related computing resources, along with software application support to end users via telephone or onsite on-call assistance.

Certifications

• CompTIA A+ or CompTIA Network+
• ServiceNow and Service Desk ticketing/tracking system
• Windows 10
• Mac IOS
• PC Imaging Technology - FOG
• Microsoft System Center
• Active Directory
• Microsoft Office 2016
• Citrix Gateway
• GlobalProtect
• Dell Laptops
• Xerox Printers/Copiers
• #indmnit