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Closed on August 14, 2026.

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DEPENDABLE SOLUTIONS, INC.

Help Desk Technician 3

DEPENDABLE SOLUTIONS, INC.
La Crosse, WI $26 - $29/hr Full time Posted 2mo ago
Active Directory Cloud Platforms Customer Support Desktop Support End User Support Google Workspace Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services ITSM Microsoft 365 Network Support Office 365 Server Management Technical Support Windows
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Job Description

Dependable Solutions, Inc. is seeking a Help Desk Technician III to support a mix of SMBs, municipalities, and school districts across Wisconsin, Iowa, Illinois, and Minnesota. This onsite role in La Crosse, WI blends direct client interaction with hands-on desktop support and help desk ticket handling, with opportunities to own Tier 3 escalations and contribute to infrastructure projects. The position pays $26–$29 per hour, commensurate with experience.

Job overview

The Help Desk Technician III supports a diverse client base across multiple states, focusing on small to mid-sized businesses, municipal entities, and school districts. The role requires balancing customer service with technical execution, from everyday user support to complex escalations and infrastructure work. Based in La Crosse, Wisconsin, you will engage with clients onsite and through established ticketing workflows, with a compensation range of $26 to $29 per hour depending on background.

Responsibilities

  • Deliver help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and network issues for end users
  • Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
  • Support LAN/WAN, VPN, firewall, DNS, and general network administration within client environments
  • Process tickets through the PSA/RMM platform and document resolutions and client configurations
  • Escalate or independently resolve complex problems based on experience; Tier 3 candidates own escalations end-to-end and assist with infrastructure projects
  • Assist with software deployment, patching, and system upgrades
  • Monitor security tooling and backup logs daily, creating tickets as needed

Requirements

  • 2+ years of help desk or technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
  • Working knowledge of Windows environments; experience with Active Directory and Group Policy
  • Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
  • Strong communication skills and the ability to explain technical issues to non-technical clients
  • CompTIA A+ or Network+ or equivalent certifications preferred, not required
  • MSP or multi-client support experience is a plus

Technologies

  • Active Directory, Google Workspace, M365, PSA/RMM platform

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

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