Support Jobs in Lake Charles, LA

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National Networks, LLC Lake Charles, LA

Lake Charles, LA

Today

$60k+/yr Full time Help Desk Help Desk Support Incident Management

Join National Networks, LLC in Lake Charles, LA as an onsite IT Support Specialist III focused on advanced technical issue resolution.

Work in a ticketing system such as AutoTask or ConnectWise
Manage and resolve Tier 3 service tickets in a timely manner
Use expert verbal communication to guide technical issues to resolution
Apply certified-level knowledge and experience across Windows and cloud-based technologies
Leverage expert knowledge of firewalls, routers, and layer 2/3 switches and related networking devices
Use expert-level knowledge of Microsoft Server Operating Systems and networks
Document customer interactions for support and ticket history
Install, make changes to, and repair computer hardware and software
Collaborate with a team and know when to ask for help

Job type: Full-time
Salary: USD 60,000 per year
Pay: From $60,000.00 per year
Work location: In person
Location: Lake Charles, LA (onsite)
Ability to commute: Lake Charles, LA 70605 (Required)
Ability to relocate: Lake Charles, LA 70605 (Relocate before starting work, Required)

New Support Jobs in Lake Charles, LA, daily.