IT Support Specialist III

Join National Networks, LLC in Lake Charles, LA as an onsite IT Support Specialist III focused on advanced technical issue resolution.

Responsibilities

• Work in a ticketing system such as AutoTask or ConnectWise
• Manage and resolve Tier 3 service tickets in a timely manner
• Use expert verbal communication to guide technical issues to resolution
• Apply certified-level knowledge and experience across Windows and cloud-based technologies
• Leverage expert knowledge of firewalls, routers, and layer 2/3 switches and related networking devices
• Use expert-level knowledge of Microsoft Server Operating Systems and networks
• Document customer interactions for support and ticket history
• Install, make changes to, and repair computer hardware and software
• Collaborate with a team and know when to ask for help

Requirements

• Microsoft Certified Systems Engineer designation (preferred)
• 4+ years of experience in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Apple computers
• Excellent oral communication skills
• Detail oriented and highly organized to keep help desk tickets in order
• Ability to diagnose and resolve advanced computer technical issues
• At least 4 years minimum experience (as listed)

Technology Focus

• AutoTask, ConnectWise
• Windows and cloud-based technologies
• Firewalls, routers, layer 2/3 switches
• Microsoft Server Operating Systems
• Apple computers
• Certifications: A+, Net+, CCNA, MCSE (a plus)
• Microsoft Certified Systems Engineer (preferred)

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Details

• Job type: Full-time
• Salary: USD 60,000 per year
• Pay: From $60,000.00 per year
• Work location: In person
• Location: Lake Charles, LA (onsite)
• Ability to commute: Lake Charles, LA 70605 (Required)
• Ability to relocate: Lake Charles, LA 70605 (Relocate before starting work, Required)