At Buchanan Technologies, the Desktop Support Technician role supports an R&D laboratory environment in Lake Forest, California. This onsite position provides hands-on end-user and lab computer support, handling desktops, laptops, and scientific applications while overseeing security, backups, and vendor coordination. The role offers a salary range of USD 62,000 to 65,000 per year and requires a minimum of three years of relevant experience.
Responsibilities
- Deploy and configure Windows desktops and laptops from the sanctioned image, including system setup and user profiles.
- Install required software and set up local user accounts with appropriate administrative rights.
- Install, configure, and support laboratory, engineering, and scientific software.
- Diagnose and repair hardware, software, printing, and workstation issues.
- Support specialized scientific software and laboratory equipment through troubleshooting.
- Coordinate workstation relocations and equipment moves as needed.
- Collaborate with hardware and software vendors to resolve complex problems and arrange warranty service.
- Create and maintain documentation for hardware builds, software installations, and support procedures.
- Update security and access logs for restricted-use laboratory computers.
- Oversee and troubleshoot computer backups and Windows data backups.
- Maintain hardware inventory and record incoming and outgoing equipment.
- Create one-time administrative accounts and passwords when authorized.
- Create Active Directory groups via Saviynt requests.
- Test network drops and coordinate requests for new cabling.
- Manage and troubleshoot Acronis disaster recovery solutions for laboratory systems.
- Remediate security vulnerabilities and apply patches to laboratory computers.
- Administer local administrative access following approved processes.
- Handle support requests received through tickets, email, verbal instructions, and the Global Service Desk.
Requirements
- At least three years of desktop, laboratory, or end-user IT support experience.
- Experience imaging and configuring Windows desktops and laptops.
- Experience installing and troubleshooting software and hardware.
- Working knowledge of Active Directory, user access management, and administrative permissions.
- Experience supporting backups, disaster recovery, and security patching.
- Ability to diagnose unique or nonrecurring technical issues.
- Strong documentation, communication, and customer-service skills.
- Ability to work independently and collaborate with users, vendors, and technical teams.
Technologies
- Saviynt
- Acronis
- SCCM
- Active Directory
- Windows
- Veeam
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
About Buchanan Technologies
Founded more than 30 years ago, Buchanan Technologies operates around five core values: People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These principles guide our approach to employee relations, client service delivery, and corporate responsibility.
Why Work at Buchanan?
Buchanan Technologies offers a professional yet engaging work environment, a competitive salary, and career development programs that support skill growth and work-life balance. If you value being part of a dynamic, appreciative team where contributions are recognized, Buchanan is a strong fit.
Things We Are Passionate About
We focus on delivering high-quality technology services while fostering continuous learning for our people. As a people-centric company, we pursue growth and diversity, creating opportunities to build something meaningful together.
