Support Jobs in Landover, MD

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Help Desk Specialist

US Electrical Services Landover, MD

Landover, MD

Today

$25 - $40/hr Full time Application Support Azure Ad / Entra Id Cloud Device Management

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Job Description

US Electrical Services is seeking an onsite Help Desk Specialist to deliver advanced technical support and manage modern endpoint deployments across onsite and remote users.

Responsibilities

Provide Level 2 and Level 3 support for USESI business applications and Microsoft 365 applications (including Outlook), plus computers, printers, peripherals, and network connectivity.
Diagnose hardware, software, and connectivity issues using monitoring tools, remote management applications, and available technical resources.
Restore services and escalate urgent or complex incidents to the appropriate teams.
Support Tier 1 and Tier 2 staff by guiding troubleshooting steps and applying critical thinking to undocumented issues.
Perform root cause analysis to reduce recurring problems.
Communicate clearly and follow up until incidents and requests are resolved.
Deliver customer-focused support while meeting established service targets and SLAs.
Log incidents, service requests, troubleshooting steps, and resolutions in Jira Service Management.
Maintain accurate support documentation and knowledge articles.
Follow Service Desk processes for incident, request, change, release, and problem management.
Configure, deploy, and manage Windows endpoints using Microsoft Intune and Windows Autopilot.
Support the transition from traditional desktop imaging to modern deployment methods.
Create, maintain, and troubleshoot Intune configuration profiles, compliance policies, application packages, and update policies in coordination with infrastructure and security teams.
Troubleshoot device enrollment, provisioning, policy synchronization, and application deployment issues for both onsite and remote users.
Maintain device provisioning, deployment, and retirement procedures.
Standardize device configurations and application assignments based on employee roles and business requirements.
Install, diagnose, repair, upgrade, and maintain supported computers and peripherals.
Perform approved software upgrades and deployments, obtaining required authorization for new software.
Assist infrastructure teams with approved server upgrades and maintenance, following change procedures and obtaining required hardware approvals.
Collaborate with IT teams and vendors to evaluate technologies, run proofs of concept, and implement reliable solutions aligned with business needs and industry best practices.
Configure, maintain, and troubleshoot Axis IP cameras, including network connectivity, Power over Ethernet (PoE), firmware updates, and video management system integration.
Resolve camera availability, image quality, recording, and remote viewing issues with network teams and vendors.
Maintain camera location and configuration records, coordinating installation and replacement with onsite teams or vendors.
Assist with installation and deployment of routers, switches, and phones.
Assist with data migrations during projects and corporate acquisitions.
Assist with onsite evaluations of IT assets during corporate acquisitions.
Support scheduled weekend cutovers and install networking equipment for project work.
Travel to other USESI locations as needed for projects, equipment deployments, acquisitions, and onsite troubleshooting.
Participate in on-call coverage as assigned and respond to urgent IT issues outside normal business hours, including evenings and weekends.

Requirements

5+ years of relevant IT support experience.
Proficiency with supported Microsoft 365 applications, Windows endpoint operating systems, and desktop, laptop, and tablet hardware; familiarity with Windows Server environments relevant to assigned support duties.
Knowledge of Active Directory and Microsoft Entra ID, including their roles in identity and device management with Microsoft Intune and Windows Autopilot integration.
Understanding of modern endpoint management across the device lifecycle: enrollment, provisioning, configuration, compliance, updates, and retirement.
Advanced knowledge of LAN and wireless technologies is preferred.
Working knowledge of IP video surveillance, PoE, and video management systems is required.
Strong customer service, communication, documentation, and problem-solving skills; ability to work independently and collaborate across the organization.
PowerShell scripting familiarity is preferred to automate deployment and support tasks.

Technologies

Windows 11
Active Directory
Microsoft 365
Microsoft Intune
Windows Autopilot
Axis IP cameras
Jira Service Management
Microsoft Entra ID
PowerShell
Power over Ethernet (PoE)
IP video surveillance
Video management systems

Benefits

Medical, Dental, Vision, Rx coverage
Paid Parental Leave
TeleMedicine
Matching 401(k)
Company-paid Life Insurance + (AD&D)
Supplemental Life Insurance
Short and Long Term Disability
Flexible Spending Accounts
Employee Assistance Program (EAP)
Choice of Voluntary Benefits including identity theft

Work Environment and Physical Requirements

The duties below may be performed with or without reasonable accommodation.
Regularly use a computer and related equipment for troubleshooting, documentation, and communication.
Access workstations, equipment rooms, and other support areas to install, inspect, and service IT equipment, including tasks that may involve sitting, standing, walking, bending, kneeling, or reaching.
Lift, move, and position computers, monitors, printers, and related IT equipment using assistance or handling equipment as needed.

Location: Landover, MD (onsite)

Compensation: USD 25 - 40 per hourly

Experience: 5+ years required

Full-time benefits note: Full-time employees are eligible for the following comprehensive benefit plan:

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