Support Jobs in Lanham, MD

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IT Help Desk - Tier 2

NGEN Lanham, MD

Lanham, MD

Today

$26 - $35/hr Full time Computer Skills End User Support Hardware Support

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Job Description

The Tier 2 IT Help Desk Technician will handle more complex troubleshooting for hardware, software, and network issues while supporting users on-site and remotely.

Responsibilities

Resolve escalated support cases covering hardware, software, and network challenges
Install and manage software, including updates, and perform basic server maintenance
Support infrastructure improvements and project initiatives in collaboration with Tier 3 technicians and/or system administrators
Provide coaching or training to Tier 1 technicians when needed
Complete system administration tasks, including overnight backups, system updates, and patch management
Maintain accurate documentation of support activity, resolutions, and system changes in the service management platform
Participate in on-call rotations

Requirements

2 to 4 years of experience in IT or desktop support
Strong working knowledge of Windows environments, networking basics, and relevant IT tools
Preferred (not required) certifications: CompTIA Security+ and Network+
Microsoft and ITIL certifications are a plus
Maintain a valid driver’s license, registration, and insurance; own a reliable vehicle
Associate’s degree and/or Bachelor’s degree preferred, but not required

Technologies

Windows environments
ITIL
Microsoft

Benefits

Competitive salary ($26 - $35 per hour) with a full benefits package
Health, dental, and vision insurance
401(k)
Mission-driven culture focused on innovation, trust, and people

Location: Lanham, MD (onsite)

Education: Associate’s degree and/or Bachelor’s degree (preferred, but not required)

Experience: Minimum 2 years

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