Lawrenceville, GA

Support Jobs in Lawrenceville, GA

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IT Help Desk Technician

Surgical Center Solutions, LLC Lawrenceville, GA

Lawrenceville, GA

Today

Full time Computer Skills End User Support Hardware Support

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Job Description

The IT Help Desk Technician role at Surgical Center Solutions, LLC provides Tier 1 and basic Tier 2 support for employee technology issues and serves as the main point of contact for day-to-day IT needs across multiple locations in Lawrenceville, GA.

Role Responsibilities

Deliver Tier 1 and basic Tier 2 technical support for hardware, software, network connectivity, and system access concerns.
Receive, document, prioritize, track, and work through IT support requests using the company ticketing system, ensuring timely responses, follow-up, and closure.
Coordinate with Human Resources, IT leadership, and hiring managers to complete assigned onboarding tasks, including equipment preparation, system access, account setup, and workstation readiness before the employee start date.
Monitor onboarding tickets, track outstanding items, provide regular status updates, and communicate or escalate onboarding delays so required equipment and access are available on day one.
Assist with disabling employee system access, coordinating equipment returns, and maintaining accurate records of company-issued technology upon separation.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, monitors, and other company-issued equipment.
Support account administration activities including creating, updating, disabling accounts, password resets, and access permission changes across company systems.
Troubleshoot common user issues related to Outlook, Teams, Microsoft Office, and other Microsoft 365 services.
Diagnose and resolve basic network, Wi-Fi, VPN, and internet connectivity issues, escalating more complex technical concerns when needed.
Assist employees with corporate phone systems, including equipment setup, troubleshooting, and basic configuration.
Maintain accurate records for IT equipment, assignments, shipments, deliveries, returns, and inventory to support proper tracking and accountability.
Perform routine software installations, system updates, security patches, and basic preventive maintenance.
Follow company IT security policies and healthcare privacy requirements, including HIPAA, to protect sensitive company and patient information.
Maintain documentation for technical issues, troubleshooting steps, equipment assignments, onboarding activities, and completed support requests.
Collaborate with IT leadership, Human Resources, department managers, and team members to coordinate support activities, provide updates, and address operational needs.
Identify issues requiring advanced support and escalate appropriately while maintaining communication and accountability until resolution.
Perform other IT support and technical responsibilities as assigned.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field preferred; equivalent professional experience will be considered.
1–3 years of experience in an IT help desk, desktop support, or technical support role.
Experience troubleshooting Windows operating systems, computers, printers, and common workplace software.
Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, and Excel.
Basic understanding of network connectivity including Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
Experience using an IT help desk ticketing system to document, track, prioritize, and resolve requests.
Familiarity with user account administration, password resets, and access management.
Experience supporting employee onboarding, workstation setup, and IT equipment distribution preferred.
Strong organizational and time management skills with the ability to manage multiple support requests and meet deadlines.
Ability to proactively identify potential delays, communicate concerns, and complete assigned tasks.
Excellent verbal and written communication with a customer-service-oriented approach.
Ability to explain technical information clearly to employees with varying technical knowledge.
Strong problem-solving skills, attention to detail, and ability to work independently or collaboratively.
Experience with corporate phone systems preferred.
Ability to travel to various company locations as needed.
Previous experience supporting a healthcare organization and familiarity with HIPAA requirements preferred.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Technologies Used

Windows
Microsoft 365
Outlook, Teams, Microsoft Office, Word, Excel
Wi-Fi, VPN, DNS, DHCP, TCP/IP
HIPAA
CompTIA A+, CompTIA Network+

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the Southeast while providing high-quality clinical, surgical, and imaging services to patients.

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2mo ago

EHR Technical Support – Health Informatics

View Point Health Lawrenceville, GA

Lawrenceville, GA

2mo ago Closed

Full time Clinical Informatics EHR Electronic Medical Records

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

In Lawrenceville, Georgia, View Point Health is seeking an EHR Technical Support professional to bolster the Health Informatics team. This hybrid role focuses on EHR system support, user access management, ticket resolution, reporting, and coordinating training to keep a fast-paced, multi-site healthcare operation responsive and data accurate.

Responsibilities

Manage HIT ticketing system: triage, assign, resolve, and track trends.
Respond to support requests via phone, email, and virtual platforms; escalate urgent issues.
Maintain EHR user accounts, access permissions, and troubleshoot login issues.
Support system maintenance, data cleanup, and error resolution.
Run reports, assist with data collection and basic analysis.
Support training content and materials, and participant coordination.
Provide administrative support, including meetings, documentation, and inventory tracking.
Provide education, training, and ongoing support to staff.
Performs other duties as assigned.
Demonstrate strong organizational skills, attention to detail, and excellent written and verbal communication.
Perform daily responsibilities independently with minimal supervision.
Execute projects with a focus on high-quality results and meeting assigned deadlines.
Participate in HIT support activities, special projects, VPH initiatives, trainings, and statewide meetings as assigned.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in Health Informatics, IT, Business, or related field).
Experience in administrative support, data entry, or technical support role.
Basic proficiency with computer systems, Microsoft Office Suite, and office equipment.

Technologies

Microsoft Office Suite, Electronic Health Records (EHR) systems.

Benefits

State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).
Paid New Hire Training.
Company contributes additional 7.5% of salary to 401(a) Retirement Plan.
No employee deduction for Social Security.
Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
Supervision, training, and continuing education opportunities available.

Division/Department/Program

Health Informatics

Base Location

Lawrenceville - Hybrid / Remote

Job Hours

8:00 AM to 5:00 PM, Monday through Friday

Shift

Full Time

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Support Jobs in Lawrenceville, GA

IT Help Desk Technician

EHR Technical Support – Health Informatics

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