EHR Technical Support – Health Informatics

In Lawrenceville, Georgia, View Point Health is seeking an EHR Technical Support professional to bolster the Health Informatics team. This hybrid role focuses on EHR system support, user access management, ticket resolution, reporting, and coordinating training to keep a fast-paced, multi-site healthcare operation responsive and data accurate.

Responsibilities

• Manage HIT ticketing system: triage, assign, resolve, and track trends.
• Respond to support requests via phone, email, and virtual platforms; escalate urgent issues.
• Maintain EHR user accounts, access permissions, and troubleshoot login issues.
• Support system maintenance, data cleanup, and error resolution.
• Run reports, assist with data collection and basic analysis.
• Support training content and materials, and participant coordination.
• Provide administrative support, including meetings, documentation, and inventory tracking.
• Provide education, training, and ongoing support to staff.
• Performs other duties as assigned.
• Demonstrate strong organizational skills, attention to detail, and excellent written and verbal communication.
• Perform daily responsibilities independently with minimal supervision.
• Execute projects with a focus on high-quality results and meeting assigned deadlines.
• Participate in HIT support activities, special projects, VPH initiatives, trainings, and statewide meetings as assigned.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in Health Informatics, IT, Business, or related field).
• Experience in administrative support, data entry, or technical support role.
• Basic proficiency with computer systems, Microsoft Office Suite, and office equipment.

Technologies

• Microsoft Office Suite, Electronic Health Records (EHR) systems.

Benefits

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).
• Paid New Hire Training.
• Company contributes additional 7.5% of salary to 401(a) Retirement Plan.
• No employee deduction for Social Security.
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
• Supervision, training, and continuing education opportunities available.

Division/Department/Program

Health Informatics

Base Location

Lawrenceville - Hybrid / Remote

Job Hours

8:00 AM to 5:00 PM, Monday through Friday

Shift

Full Time