RVS Software is looking for a Desktop Support Technician to support its utility billing software with practical, hands-on troubleshooting. The role is focused on helping customers resolve software and workflow issues while also assisting with billing and basic accounting concepts through structured, observational training.
Role overview
In this full-time, in-person position in Leander, TX, you will provide application-level support for utility billing software. Day to day, you’ll troubleshoot issues, guide users through software functionality, and help explain billing-related concepts using phone support, remote login, and email.
What you’ll do
- Deliver application-level technical support for utility billing software
- Troubleshoot data, configuration, and user workflow issues
- Assist customers with billing and basic accounting concepts including debits, credits, and balances
- Use remote access tools to diagnose and help resolve issues
- Document issues, resolutions, and customer interactions clearly
- Communicate patiently and professionally with a diverse customer base, including elderly users
Training approach
Training for this role is primarily in office, and focused on hands-on observation. New team members shadow experienced technicians during live customer support sessions, take detailed notes, and gradually apply what they learn over time.
Required knowledge and experience
- Strong verbal communication skills and a clear speaking voice
- Comfort learning through hands-on shadowing and independent note-taking
- Working knowledge of Windows operating systems (Windows 7 through Windows 11)
- Working knowledge of file management and transferring files between systems
- Working knowledge of printers, drivers, and basic workstation troubleshooting
- Working knowledge of general accounting principles (debits and credits)
- Ability to calmly and patiently resolve issues with customers
Technology
Compensation and benefits
Salary is $44,000 per year (from $44,000.00 per year). Benefits include health insurance and paid time off.
Important role details
- This is not a programming or development position.
- This is not a call-center role.
- The role is best suited for candidates with experience in application support, business software support, and ideally utility billing, accounting, or municipal systems.
- Candidates seeking high-level engineering or purely customer service roles may not find this position to be a fit.
How you’ll work and grow
The ideal candidate is self-motivated, comfortable learning in real time, proactive about asking questions, and focused on documenting processes. You’ll also independently reinforce your knowledge between calls.
