Desktop Support Technician

RVS Software is looking for a Desktop Support Technician to support its utility billing software with practical, hands-on troubleshooting. The role is focused on helping customers resolve software and workflow issues while also assisting with billing and basic accounting concepts through structured, observational training.

Role overview

In this full-time, in-person position in Leander, TX, you will provide application-level support for utility billing software. Day to day, you’ll troubleshoot issues, guide users through software functionality, and help explain billing-related concepts using phone support, remote login, and email.

What you’ll do

• Deliver application-level technical support for utility billing software
• Troubleshoot data, configuration, and user workflow issues
• Assist customers with billing and basic accounting concepts including debits, credits, and balances
• Use remote access tools to diagnose and help resolve issues
• Document issues, resolutions, and customer interactions clearly
• Communicate patiently and professionally with a diverse customer base, including elderly users

Training approach

Training for this role is primarily in office, and focused on hands-on observation. New team members shadow experienced technicians during live customer support sessions, take detailed notes, and gradually apply what they learn over time.

Required knowledge and experience

• Strong verbal communication skills and a clear speaking voice
• Comfort learning through hands-on shadowing and independent note-taking
• Working knowledge of Windows operating systems (Windows 7 through Windows 11)
• Working knowledge of file management and transferring files between systems
• Working knowledge of printers, drivers, and basic workstation troubleshooting
• Working knowledge of general accounting principles (debits and credits)
• Ability to calmly and patiently resolve issues with customers

Technology

• Windows 7
• Windows 11

Compensation and benefits

Salary is $44,000 per year (from $44,000.00 per year). Benefits include health insurance and paid time off.

Important role details

• This is not a programming or development position.
• This is not a call-center role.
• The role is best suited for candidates with experience in application support, business software support, and ideally utility billing, accounting, or municipal systems.
• Candidates seeking high-level engineering or purely customer service roles may not find this position to be a fit.

How you’ll work and grow

The ideal candidate is self-motivated, comfortable learning in real time, proactive about asking questions, and focused on documenting processes. You’ll also independently reinforce your knowledge between calls.