Support Jobs in Lehighton, PA

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7d ago

Level II Technical Support Specialist

Blue Ridge Communications Lehighton, PA

Lehighton, PA

7d ago

$17+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

The Level II Technical Support Specialist role at Blue Ridge Communications provides education and hands-on assistance for equipment connectivity, setup, and troubleshooting across cable, internet, and phone services. The position includes escalation to internal teams and is based on-site in Lehighton, PA.

Compensation

Hourly rate of USD 17.

Location

Lehighton, Pennsylvania (onsite only).

Experience and Education

Minimum of 1 year of customer service and/or technical support experience
High School Diploma or GED required

Responsibilities

Ensure equipment connectivity and operational functionality
Install and configure customer equipment with our systems to optimize entertainment quality
Diagnose and troubleshoot services and equipment to resolve issues promptly and minimize home visits
Address Digital Cable and Video On Demand issues
Set up and troubleshoot High Speed Internet and wireless networks
Investigate Digital Phone issues and determine resolution via education, provisioning escalation, or on-site visit
Support Customer Service Representatives and in-house Technicians when escalation is required
Communicate and escalate with internal teams and external vendors
Participate in project-based tasks for proactive monitoring and quality assurance
Perform other duties as assigned

Requirements

High School Diploma or GED
Residency in Pennsylvania
At least 1 year of customer service and/or technical support experience
Tech savvy with strong computer skills; Microsoft Office Suite proficiency preferred
Excellent oral and written communication
Proficient typing and data entry skills
Strong customer service and telephone skills
Excellent problem solving and troubleshooting abilities
Effective time management
Strong organizational capabilities
Negotiation and problem-resolution skills
Team player with ability to multitask in a fast-paced environment
Adaptable to change and evolving department needs
Professional, cooperative attitude toward customers, management and coworkers
Commitment to adhering to company policies and procedures
Ability to create solutions and implement changes

Technologies

Microsoft Office Suite

Shifts

Sunday-Wednesday 8AM-7PM or 10AM-9PM
Wednesday-Saturday 10AM-9PM

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