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Closed on July 13, 2026.
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Level II Technical Support Specialist
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Job Description
The Level II Technical Support Specialist role at Blue Ridge Communications provides education and hands-on assistance for equipment connectivity, setup, and troubleshooting across cable, internet, and phone services. The position includes escalation to internal teams and is based on-site in Lehighton, PA.
Compensation
Hourly rate of USD 17.
Location
Lehighton, Pennsylvania (onsite only).
Experience and Education
- Minimum of 1 year of customer service and/or technical support experience
- High School Diploma or GED required
Responsibilities
- Ensure equipment connectivity and operational functionality
- Install and configure customer equipment with our systems to optimize entertainment quality
- Diagnose and troubleshoot services and equipment to resolve issues promptly and minimize home visits
- Address Digital Cable and Video On Demand issues
- Set up and troubleshoot High Speed Internet and wireless networks
- Investigate Digital Phone issues and determine resolution via education, provisioning escalation, or on-site visit
- Support Customer Service Representatives and in-house Technicians when escalation is required
- Communicate and escalate with internal teams and external vendors
- Participate in project-based tasks for proactive monitoring and quality assurance
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Residency in Pennsylvania
- At least 1 year of customer service and/or technical support experience
- Tech savvy with strong computer skills; Microsoft Office Suite proficiency preferred
- Excellent oral and written communication
- Proficient typing and data entry skills
- Strong customer service and telephone skills
- Excellent problem solving and troubleshooting abilities
- Effective time management
- Strong organizational capabilities
- Negotiation and problem-resolution skills
- Team player with ability to multitask in a fast-paced environment
- Adaptable to change and evolving department needs
- Professional, cooperative attitude toward customers, management and coworkers
- Commitment to adhering to company policies and procedures
- Ability to create solutions and implement changes
Technologies
Microsoft Office Suite
Shifts
- Sunday-Wednesday 8AM-7PM or 10AM-9PM
- Wednesday-Saturday 10AM-9PM
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