Support Jobs in Lewes, DE

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9d ago

Technical Support Specialist

Active Consulting Services LLC Lewes, DE

Lewes, DE

9d ago

$24 - $29/hr Full time Active Directory Cisco End User Support

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Job Description

Active Consulting Services LLC is seeking a proactive Technical Support Specialist to support end users on-site in Lewes, DE and help maintain a healthy IT infrastructure.

Responsibilities

Deliver comprehensive technical support across Windows, macOS, and Linux for end users.
Troubleshoot and resolve software issues in Microsoft Office and enterprise apps such as ServiceNow, Jira, and BMC Remedy.
Administer computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
Configure and maintain network components, including LANs, VPNs, firewalls, DNS settings, and TCP/IP; manage Meraki and Cisco devices.
Support IT infrastructure through Active Directory administration, Group Policy Objects (GPO), Windows Server environments, and Linux server configurations.
Document issues and resolve steps using official help desk ticketing systems, ensuring accurate records.
Collaborate on projects involving SCCM (System Center Configuration Manager), network security protocols like TCP and Firewall rules, and connectivity troubleshooting.
Assist with setup and upkeep of mobile devices and operating system updates to maintain security compliance.
Analyze recurring incidents to identify root causes and propose improvements for stability and security.

Requirements

Proven technical support experience in a corporate or enterprise setting.
Solid knowledge of computer management practices, including hardware troubleshooting, software installation, and OS configuration.
Hands-on experience with Windows Server, Active Directory administration, DNS management, and TCP/IP networking.
Familiarity with macOS and Linux in a cross-platform support role.
Experience with network equipment including LAN setup, VPN configurations, firewalls (Meraki), and network monitoring tools.
Proficiency with help desk systems such as ServiceNow or BMC Remedy; Jira experience is a plus.
Ability to explain technical concepts clearly to non-technical users while providing strong customer service.
Strong analytical skills to troubleshoot efficiently and maintain a positive attitude under pressure.

Technologies

Windows
macOS
Linux
Microsoft Office
ServiceNow
Jira
BMC Remedy
Active Directory
Group Policy Objects (GPO)
Windows Server
DNS
TCP/IP
Meraki
Cisco
SCCM (System Center Configuration Manager)
VPN
Firewalls
LAN

Pay

Pay: $24.58 - $29.60 per hour

Work location

In person, on-site in Lewes, DE

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