This position is no longer accepting applications
Closed on July 11, 2026.
Technical Support Specialist
Active Directory
Cisco
End User Support
Hardware Support
Information Technology (IT)
IT Operations
IT Services
Mac
Network Services
Operating Systems
Servicenow
Specialist
Technical Support
Windows
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Job Description
Active Consulting Services LLC is seeking a proactive Technical Support Specialist to support end users on-site in Lewes, DE and help maintain a healthy IT infrastructure.
Responsibilities
- Deliver comprehensive technical support across Windows, macOS, and Linux for end users.
- Troubleshoot and resolve software issues in Microsoft Office and enterprise apps such as ServiceNow, Jira, and BMC Remedy.
- Administer computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
- Configure and maintain network components, including LANs, VPNs, firewalls, DNS settings, and TCP/IP; manage Meraki and Cisco devices.
- Support IT infrastructure through Active Directory administration, Group Policy Objects (GPO), Windows Server environments, and Linux server configurations.
- Document issues and resolve steps using official help desk ticketing systems, ensuring accurate records.
- Collaborate on projects involving SCCM (System Center Configuration Manager), network security protocols like TCP and Firewall rules, and connectivity troubleshooting.
- Assist with setup and upkeep of mobile devices and operating system updates to maintain security compliance.
- Analyze recurring incidents to identify root causes and propose improvements for stability and security.
Requirements
- Proven technical support experience in a corporate or enterprise setting.
- Solid knowledge of computer management practices, including hardware troubleshooting, software installation, and OS configuration.
- Hands-on experience with Windows Server, Active Directory administration, DNS management, and TCP/IP networking.
- Familiarity with macOS and Linux in a cross-platform support role.
- Experience with network equipment including LAN setup, VPN configurations, firewalls (Meraki), and network monitoring tools.
- Proficiency with help desk systems such as ServiceNow or BMC Remedy; Jira experience is a plus.
- Ability to explain technical concepts clearly to non-technical users while providing strong customer service.
- Strong analytical skills to troubleshoot efficiently and maintain a positive attitude under pressure.
Technologies
- Windows
- macOS
- Linux
- Microsoft Office
- ServiceNow
- Jira
- BMC Remedy
- Active Directory
- Group Policy Objects (GPO)
- Windows Server
- DNS
- TCP/IP
- Meraki
- Cisco
- SCCM (System Center Configuration Manager)
- VPN
- Firewalls
- LAN
Pay
Pay: $24.58 - $29.60 per hour
Work location
In person, on-site in Lewes, DE
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