Technical Support Specialist
Job Description
Active Consulting Services LLC is seeking a proactive Technical Support Specialist to support end users on-site in Lewes, DE and help maintain a healthy IT infrastructure.
Responsibilities
- Deliver comprehensive technical support across Windows, macOS, and Linux for end users.
- Troubleshoot and resolve software issues in Microsoft Office and enterprise apps such as ServiceNow, Jira, and BMC Remedy.
- Administer computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
- Configure and maintain network components, including LANs, VPNs, firewalls, DNS settings, and TCP/IP; manage Meraki and Cisco devices.
- Support IT infrastructure through Active Directory administration, Group Policy Objects (GPO), Windows Server environments, and Linux server configurations.
- Document issues and resolve steps using official help desk ticketing systems, ensuring accurate records.
- Collaborate on projects involving SCCM (System Center Configuration Manager), network security protocols like TCP and Firewall rules, and connectivity troubleshooting.
- Assist with setup and upkeep of mobile devices and operating system updates to maintain security compliance.
- Analyze recurring incidents to identify root causes and propose improvements for stability and security.
Requirements
- Proven technical support experience in a corporate or enterprise setting.
- Solid knowledge of computer management practices, including hardware troubleshooting, software installation, and OS configuration.
- Hands-on experience with Windows Server, Active Directory administration, DNS management, and TCP/IP networking.
- Familiarity with macOS and Linux in a cross-platform support role.
- Experience with network equipment including LAN setup, VPN configurations, firewalls (Meraki), and network monitoring tools.
- Proficiency with help desk systems such as ServiceNow or BMC Remedy; Jira experience is a plus.
- Ability to explain technical concepts clearly to non-technical users while providing strong customer service.
- Strong analytical skills to troubleshoot efficiently and maintain a positive attitude under pressure.
Technologies
- Windows
- macOS
- Linux
- Microsoft Office
- ServiceNow
- Jira
- BMC Remedy
- Active Directory
- Group Policy Objects (GPO)
- Windows Server
- DNS
- TCP/IP
- Meraki
- Cisco
- SCCM (System Center Configuration Manager)
- VPN
- Firewalls
- LAN
Pay
Pay: $24.58 - $29.60 per hour
Work location
In person, on-site in Lewes, DE
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