Support Jobs in Lincolnwood, IL

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IT Helpdesk Technician I

Omnia Healthcare Group Lincolnwood, IL

Lincolnwood, IL

Today

$52k - $65k/yr Full time Application Support End User Support Help Desk Support

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Job Description

Omnia Healthcare Group offers an on-site IT Helpdesk role in Lincolnwood, IL where you can support employees with reliable, practical technology help. You will play a key part in keeping daily IT operations running smoothly, assisting teams with common hardware, software, Microsoft 365 tools, printers, and basic network connectivity. This position is entry-level friendly, with an emphasis on clear communication, patient troubleshooting, and professional service across the organization.

Compensation: USD 52,000 - 65,000 per year

Location: Lincolnwood, IL (onsite)

What you’ll do

Deliver technical support and troubleshoot issues related to computer hardware, software, printers, and basic network connectivity.
Assist employees with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
Walk users through troubleshooting steps and provide clear, timely resolutions to technical problems.
Work with the service desk team to resolve concerns and escalate complex issues when needed.
Provide professional, attentive technical support to executives and employees throughout the organization.
Manage multiple incoming support requests and maintain confidentiality when working with sensitive information.
Travel occasionally to supported facilities as organizational needs require.
Perform other related duties as assigned.

What we’re looking for

Foundational knowledge of Windows, computer hardware, printers, and basic networking.
Familiarity with Microsoft 365 applications and related technologies.
Strong communication, customer service, organizational, and problem-solving skills.
Ability to explain technical information clearly and guide users through troubleshooting steps patiently.
Professional demeanor and discretion while supporting executives and employees at all levels.
Ability to manage competing priorities, determine when issues require escalation, and collaborate effectively with the service desk team.

Education and experience

Education: Associate degree or higher in Information Technology, Computer Science, or a related field.
Experience: 0–3 years in IT support, technical troubleshooting, or a related area. Entry-level candidates with relevant coursework, internships, or hands-on technical experience are encouraged.
Experience or familiarity with Windows, Microsoft 365, computer hardware, and basic networking.

Tools you’ll work with

Windows operating systems
Microsoft 365
Outlook, Teams, OneDrive, SharePoint
Microsoft Office

On-site and physical requirements

Ability to work on-site at the Lincolnwood, Illinois headquarters.
Ability to sit, stand, walk, and perform routine computer-related tasks throughout the workday.
Ability to occasionally bend, reach, and move computer equipment and peripherals.
Ability to operate standard office equipment, including computers and printers.
Reliable transportation to the Lincolnwood headquarters and supported facilities when occasional travel is required.

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