IT Helpdesk Technician I

Omnia Healthcare Group offers an on-site IT Helpdesk role in Lincolnwood, IL where you can support employees with reliable, practical technology help. You will play a key part in keeping daily IT operations running smoothly, assisting teams with common hardware, software, Microsoft 365 tools, printers, and basic network connectivity. This position is entry-level friendly, with an emphasis on clear communication, patient troubleshooting, and professional service across the organization.

Compensation: USD 52,000 - 65,000 per year

Location: Lincolnwood, IL (onsite)

What you’ll do

• Deliver technical support and troubleshoot issues related to computer hardware, software, printers, and basic network connectivity.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
• Walk users through troubleshooting steps and provide clear, timely resolutions to technical problems.
• Work with the service desk team to resolve concerns and escalate complex issues when needed.
• Provide professional, attentive technical support to executives and employees throughout the organization.
• Manage multiple incoming support requests and maintain confidentiality when working with sensitive information.
• Travel occasionally to supported facilities as organizational needs require.
• Perform other related duties as assigned.

What we’re looking for

• Foundational knowledge of Windows, computer hardware, printers, and basic networking.
• Familiarity with Microsoft 365 applications and related technologies.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to explain technical information clearly and guide users through troubleshooting steps patiently.
• Professional demeanor and discretion while supporting executives and employees at all levels.
• Ability to manage competing priorities, determine when issues require escalation, and collaborate effectively with the service desk team.

Education and experience

• Education: Associate degree or higher in Information Technology, Computer Science, or a related field.
• Experience: 0–3 years in IT support, technical troubleshooting, or a related area. Entry-level candidates with relevant coursework, internships, or hands-on technical experience are encouraged.
• Experience or familiarity with Windows, Microsoft 365, computer hardware, and basic networking.

Tools you’ll work with

• Windows operating systems
• Microsoft 365
• Outlook, Teams, OneDrive, SharePoint
• Microsoft Office

On-site and physical requirements

• Ability to work on-site at the Lincolnwood, Illinois headquarters.
• Ability to sit, stand, walk, and perform routine computer-related tasks throughout the workday.
• Ability to occasionally bend, reach, and move computer equipment and peripherals.
• Ability to operate standard office equipment, including computers and printers.
• Reliable transportation to the Lincolnwood headquarters and supported facilities when occasional travel is required.