Support Jobs in Littlestown, PA

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IT Support Specialist

HOFFMAN HOMES, INC Littlestown, PA

Littlestown, PA

Today

$18 - $18/hr Full time Application Support End User Support Hardware Support

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Job Description

HOFFMAN HOMES, INC is seeking an onsite IT Support Specialist in Littlestown, PA to assist the IT Supervisor with daily technology operations and hands-on support for HH employees and presenters. This full-time role includes equipment support, troubleshooting, system monitoring, and coordination with third-party IT support.

Role Overview

The IT Support Specialist provides problem-solving support and helps staff address IT-related concerns. Daily department responsibilities include equipment distribution and maintenance, troubleshooting, and ongoing system monitoring. The role also supports network and account administration tasks alongside third-party IT support.

Key Responsibilities

Provide support, training, and assistance to employees and presenters regarding software and IT equipment.
Create support materials such as handouts and videos, including troubleshooting guides.
Troubleshoot IT issues that do not require outsourced support.
Maintain equipment and keep systems updated.
Assist third-party IT support with network and email accounts, as well as student network accounts.
Develop and manage databases.
Generate and maintain inventory for the IT Department.
Support management and maintenance of the web content filter, network infrastructure, and servers, including the email server and email archive server.

Required Qualifications

Training will be provided.
Applicants with limited experience may be considered.
Bachelor’s or associate’s degree in an IT-related field.
High School Diploma or GED may be considered with appropriate experience.
At least one year of experience in an IT-related capacity, ideally within education or healthcare-related organizations.
Proficiency with Apple OS X workstation and server.
Proficiency with Windows OS.
Experience with Audio/Visual equipment (for example, projectors, microphones, amplifiers).
Experience with Dish Network installation and setup.
Experience with telephone switches, as well as data and voice cabling installation and termination (copper and/or fiber).
Experience with data networking equipment (routers, switches, etc.).
Experience with two-way radio systems.
Experience with Mobile Device Management Solutions and Learning Management Systems.
Ability to meet clearances as designated by Pennsylvania Child Protective Service Law and the Pennsylvania Department of Human Services and Pennsylvania Department of Education.
Demonstrated ethical behavior and trustworthiness.
Ability to climb, bend, stoop, and crawl into small spaces, including work in attic/ceiling spaces.
Punctuality and good attendance, along with task management and time management skills.
Positive and collaborative communication skills.

Preferred Qualifications

Proficiency with iOS 7+ operation (strongly desired).
Experience with Electronic Medical Record systems (plus).

Technology Exposure

Apple OS X, iOS 7+, Windows OS
Dish Network
Mobile Device Management Solutions, Learning Management Systems
Electronic Medical Record systems
Web content filter
Email server, email archive server
Data cabling (copper and/or fiber), routers, switches
Two-way radio systems, telephone switches
Audio/Visual equipment

Location, Type, and Compensation

Work Location: In person
Location: Littlestown, PA (onsite)
Job Type: Full-time
Pay: USD 18.00 per hour

Application Information

Please include your email address.

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