IT Support Specialist

HOFFMAN HOMES, INC is seeking an onsite IT Support Specialist in Littlestown, PA to assist the IT Supervisor with daily technology operations and hands-on support for HH employees and presenters. This full-time role includes equipment support, troubleshooting, system monitoring, and coordination with third-party IT support.

Role Overview

The IT Support Specialist provides problem-solving support and helps staff address IT-related concerns. Daily department responsibilities include equipment distribution and maintenance, troubleshooting, and ongoing system monitoring. The role also supports network and account administration tasks alongside third-party IT support.

Key Responsibilities

• Provide support, training, and assistance to employees and presenters regarding software and IT equipment.
• Create support materials such as handouts and videos, including troubleshooting guides.
• Troubleshoot IT issues that do not require outsourced support.
• Maintain equipment and keep systems updated.
• Assist third-party IT support with network and email accounts, as well as student network accounts.
• Develop and manage databases.
• Generate and maintain inventory for the IT Department.
• Support management and maintenance of the web content filter, network infrastructure, and servers, including the email server and email archive server.

Required Qualifications

• Training will be provided.
• Applicants with limited experience may be considered.
• Bachelor’s or associate’s degree in an IT-related field.
• High School Diploma or GED may be considered with appropriate experience.
• At least one year of experience in an IT-related capacity, ideally within education or healthcare-related organizations.
• Proficiency with Apple OS X workstation and server.
• Proficiency with Windows OS.
• Experience with Audio/Visual equipment (for example, projectors, microphones, amplifiers).
• Experience with Dish Network installation and setup.
• Experience with telephone switches, as well as data and voice cabling installation and termination (copper and/or fiber).
• Experience with data networking equipment (routers, switches, etc.).
• Experience with two-way radio systems.
• Experience with Mobile Device Management Solutions and Learning Management Systems.
• Ability to meet clearances as designated by Pennsylvania Child Protective Service Law and the Pennsylvania Department of Human Services and Pennsylvania Department of Education.
• Demonstrated ethical behavior and trustworthiness.
• Ability to climb, bend, stoop, and crawl into small spaces, including work in attic/ceiling spaces.
• Punctuality and good attendance, along with task management and time management skills.
• Positive and collaborative communication skills.

Preferred Qualifications

• Proficiency with iOS 7+ operation (strongly desired).
• Experience with Electronic Medical Record systems (plus).

Technology Exposure

• Apple OS X, iOS 7+, Windows OS
• Dish Network
• Mobile Device Management Solutions, Learning Management Systems
• Electronic Medical Record systems
• Web content filter
• Email server, email archive server
• Data cabling (copper and/or fiber), routers, switches
• Two-way radio systems, telephone switches
• Audio/Visual equipment

Location, Type, and Compensation

• Work Location: In person
• Location: Littlestown, PA (onsite)
• Job Type: Full-time
• Pay: USD 18.00 per hour

Application Information

Please include your email address.