Cape Inc Community Association for Pre-School Educ (CAPE) in Livermore, CA is seeking a temporary part-time IT Helpdesk Technician to support staff across CAPE locations with on-site and remote assistance. The role focuses on troubleshooting, system maintenance, and onboarding, providing dependable support to keep centers running smoothly.
Position overview
The IT Helpdesk Technician delivers a blend of customer support and technical aid to staff at CAPE locations and remotely when needed. This onsite role requires coordinating with multiple centers to ensure prompt issue resolution, stable network access, and effective equipment setup for new hires and ongoing operations.
Agency overview
CAPE, Inc. operates from its Livermore headquarters, delivering Head Start and Early Head Start preschool programs in Livermore, Dublin, Pleasanton, and Hayward. The organization emphasizes a collaborative environment for individuals who want to contribute to early childhood education, social and emotional development, and early childhood mental health.
Responsibilities
- Provide technical support to users by researching questions, troubleshooting problems, and maintaining workstations, operating systems, and LAN performance across all sites.
- Identify, diagnose, and resolve application issues.
- Monitor system performance, pinpoint problems, and propose changes to improve reliability.
- Troubleshoot connectivity issues to sustain productivity and minimize downtime, ensuring stable internet and Wi-Fi across locations.
- Set up systems, hardware, software, updates, networks, printers, scanners, and related peripherals.
- Prepare new hires' desktop computers or laptops, create email accounts, and configure LAN access to printers, scanners, and servers.
- Manage email accounts and directories, adding new hires and deactivating or redirecting terminated employees’ accounts as needed.
- Perform other duties as assigned.
Requirements
- Three or more years of IT and/or systems administration experience.
- High school diploma or GED; certification and/or some college preferred.
- Clean driving record (DMV print-out required).
- Strong system administration and computer skills; familiarity with MS Word and Windows.
- Problem-solving and organizational abilities.
- Project management capability.
- Effective verbal and written communication skills.
- Experience with operating systems and telephone support.
- Excellent customer service and follow-through.
- Commitment to confidentiality and quality.
- PC proficiency.
- Bilingual skills are desirable.
- Experience working with diverse ethnic and cultural groups.
Technologies
Compensation
Hourly rate: USD 30 - 35 per hour. Type: Part-time, temporary.
Benefits
Physical demands
- Regularly stand, walk, sit, and use hands and fingers to operate tools and controls.
- Ability to lift and carry up to 20 pounds frequently and up to 50 pounds occasionally.
- Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment includes a moderate level of noise; reasonable accommodations available for disabilities to perform essential functions.
