Longmont, CO

Support Jobs in Longmont, CO

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Today

IT Helpdesk II

Autonomous Solutions Longmont, CO

Longmont, CO

Today

$47k - $62k/yr Full time End User Support Help Desk Help Desk Support

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Job Description

Autonomous Solutions is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. In this onsite role in Longmont, CO 80501, you will help investigate and resolve technical problems of some complexity while documenting and tracking requests in the applicable systems and tools.

Role Overview

As an IT Help Desk II, you will serve as a key point of contact for employees seeking technical assistance. You will identify, research, and troubleshoot reported issues, guiding users through resolution steps when needed. You will also follow up to keep employees informed of the status of solutions.

Responsibilities

Act as the first point of contact for employees requesting IT support via phone, email, or other helpdesk channels.
Conduct remote troubleshooting using diagnostic techniques.
Research and resolve routine technical problems.
Guide employees through the problem-solving process.
Handle moderately complex issues, referring more complex cases to higher-level staff when appropriate.
Follow up with employees and provide updates on the status of solutions.

Requirements

Classes, an Associate’s degree, or technical certification in IT or a related field.
4-6 years of general work experience.
Good understanding of computer systems, mobile devices, and other technology products.
Solid understanding of how to research troubleshooting for technical issues.
Ability to diagnose and resolve basic technical issues.
Good communication skills, both written and verbal.
Customer-oriented approach and ability to remain cool-tempered.

Location and Schedule

This position is onsite in Longmont, CO 80501.

Compensation

The salary range for this role is USD 46,920 - 61,974 per year.

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4mo ago

Technical Support Specialist I

Vitesse Systems Longmont, CO

Longmont, CO

4mo ago Closed

$22 - $32/hr Full time Computer Skills Hardware Support Help Desk

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This onsite role in Longmont, Colorado places the Technical Support Specialist I at the frontline of Vitesse Systems' IT operations. You will assist staff by handling help desk tickets and supporting end-user technology across company systems, contributing to smooth daily operations under the direction of the IT leadership. The position blends hands-on hardware and software support with opportunities to contribute to IT projects as needed.

Responsibilities

Provide direct laptop and workstation support for end users, including troubleshooting PC hardware, operating systems, software applications, peripherals, and communication devices.
Assist in maintaining, troubleshooting, and upgrading physical equipment required for business operations.
Install, maintain, troubleshoot, resolve, and update company software and systems such as email, operating systems, and technical programs.
Support IT projects and internal initiatives as directed by the Director of IT.
Serve as the first line of defense for IT issues.
Support end-user technology and deliver best-practice training.
Integrate, maintain, and monitor user systems to ensure reliability.
Provide training to users on hardware and software use.
Maintain an inventory of equipment, software, licenses, and related assets.
Uphold the company core values in daily work.
Perform other duties as assigned.

Requirements

High School Diploma or equivalent.
Ability to follow documented instructions and procedures.
Knowledge of Microsoft 365 and Windows 11.
Excellent interpersonal, written and verbal communication, and organizational skills.
Ability to work both independently and as part of a team.
Strong troubleshooting and problem-solving abilities.

Technologies

Microsoft 365
Windows 11

Benefits

Three weeks of paid time off
Ten paid company-observed holidays
Birthday and anniversary incentives
401(k) employer match
Medical, dental, and vision insurance
Company-paid life insurance
Company-paid short- and long-term disability
Continuing education reimbursement program
Generous referral program

About Vitesse Systems

Vitesse Systems designs and manufactures highly engineered antenna and thermal management solutions used in radar, electronic warfare, and C5ISR applications. The company brings precision components and complex specifications together to meet demanding mission-critical requirements, supporting a wide range of defense and security applications.

Our Core Values

Integrity
Initiative
Impact
Integration

The Role

The primary responsibility of the Technical Support Specialist I is to address IT tickets submitted to support the organization’s technology needs, ensuring end users stay productive and systems run smoothly.

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Support Jobs in Longmont, CO

IT Helpdesk II

Technical Support Specialist I

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