Technical Support Specialist I

This onsite role in Longmont, Colorado places the Technical Support Specialist I at the frontline of Vitesse Systems' IT operations. You will assist staff by handling help desk tickets and supporting end-user technology across company systems, contributing to smooth daily operations under the direction of the IT leadership. The position blends hands-on hardware and software support with opportunities to contribute to IT projects as needed.

Responsibilities

• Provide direct laptop and workstation support for end users, including troubleshooting PC hardware, operating systems, software applications, peripherals, and communication devices.
• Assist in maintaining, troubleshooting, and upgrading physical equipment required for business operations.
• Install, maintain, troubleshoot, resolve, and update company software and systems such as email, operating systems, and technical programs.
• Support IT projects and internal initiatives as directed by the Director of IT.
• Serve as the first line of defense for IT issues.
• Support end-user technology and deliver best-practice training.
• Integrate, maintain, and monitor user systems to ensure reliability.
• Provide training to users on hardware and software use.
• Maintain an inventory of equipment, software, licenses, and related assets.
• Uphold the company core values in daily work.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Ability to follow documented instructions and procedures.
• Knowledge of Microsoft 365 and Windows 11.
• Excellent interpersonal, written and verbal communication, and organizational skills.
• Ability to work both independently and as part of a team.
• Strong troubleshooting and problem-solving abilities.

Technologies

• Microsoft 365
• Windows 11

Benefits

• Three weeks of paid time off
• Ten paid company-observed holidays
• Birthday and anniversary incentives
• 401(k) employer match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid short- and long-term disability
• Continuing education reimbursement program
• Generous referral program

About Vitesse Systems

Vitesse Systems designs and manufactures highly engineered antenna and thermal management solutions used in radar, electronic warfare, and C5ISR applications. The company brings precision components and complex specifications together to meet demanding mission-critical requirements, supporting a wide range of defense and security applications.

Our Core Values

• Integrity
• Initiative
• Impact
• Integration

The Role

The primary responsibility of the Technical Support Specialist I is to address IT tickets submitted to support the organization’s technology needs, ensuring end users stay productive and systems run smoothly.