Support Jobs in Lovelock, NV

1 job found

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15d ago

Solidus Resources, LLC Lovelock, NV

Lovelock, NV

15d ago

$75k - $85k/yr Full time Computer Skills End User Support Hardware Support

This IT Help Desk Specialist role is based onsite in Lovelock, NV, with a salary range of USD 75,000 to 85,000 per year.

Provide frontline technical support to end users for hardware, software, and network questions, delivering prompt resolutions.
Troubleshoot and resolve IT issues remotely or on site to minimize business disruption.
Assist with configuring and provisioning workstations, printers, and other peripherals for staff.
Support server maintenance to maintain stability, security, and optimal performance.
Monitor system resource usage, identify bottlenecks, and take proactive steps to prevent outages.
Contribute to data backups and participate in disaster recovery planning.
Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
Install, upgrade, and configure software applications, ensuring proper licensing and timely updates.
Maintain an inventory of hardware and software assets, tracking licensing compliance.
Assist in enforcing IT security policies and procedures to protect sensitive information from threats.
Stay informed about emerging security threats and best practices, participating in security awareness programs.
Create and maintain technical documentation, including user guides and standard operating procedures.
Lead or participate in training sessions to empower staff with essential IT skills and practices.

2 to 3 years of experience as an IT Support Specialist or in a similar role.
Proven ability to communicate with senior leaders and executives, delivering high level white glove service.
Solid knowledge of computer systems, hardware, software, and network administration.
Strong experience with Microsoft Windows and the Office suite.
Proficient at diagnosing technical issues and delivering timely solutions.
Demonstrated problem solving, with the ability to work independently or as part of a team.
Passion for technology and a proactive approach to staying current with IT trends.
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Technologies: Microsoft Windows, Microsoft Office.

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