IT Help Desk Specialist

This IT Help Desk Specialist role is based onsite in Lovelock, NV, with a salary range of USD 75,000 to 85,000 per year.

Responsibilities

• Provide frontline technical support to end users for hardware, software, and network questions, delivering prompt resolutions.
• Troubleshoot and resolve IT issues remotely or on site to minimize business disruption.
• Assist with configuring and provisioning workstations, printers, and other peripherals for staff.
• Support server maintenance to maintain stability, security, and optimal performance.
• Monitor system resource usage, identify bottlenecks, and take proactive steps to prevent outages.
• Contribute to data backups and participate in disaster recovery planning.
• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
• Install, upgrade, and configure software applications, ensuring proper licensing and timely updates.
• Maintain an inventory of hardware and software assets, tracking licensing compliance.
• Assist in enforcing IT security policies and procedures to protect sensitive information from threats.
• Stay informed about emerging security threats and best practices, participating in security awareness programs.
• Create and maintain technical documentation, including user guides and standard operating procedures.
• Lead or participate in training sessions to empower staff with essential IT skills and practices.

Requirements

• 2 to 3 years of experience as an IT Support Specialist or in a similar role.
• Proven ability to communicate with senior leaders and executives, delivering high level white glove service.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and the Office suite.
• Proficient at diagnosing technical issues and delivering timely solutions.
• Demonstrated problem solving, with the ability to work independently or as part of a team.
• Passion for technology and a proactive approach to staying current with IT trends.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Technologies: Microsoft Windows, Microsoft Office.