Support Jobs in Lycoming County, PA

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2d ago

Desktop Support [10+ Years Exp W/ AD, SCCM, 5 + years W/Autodesk, Bentley]

Software Technology Inc Lycoming County, PA

Lycoming County, PA

2d ago

Part time Active Directory Batch Scripting BIM

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Job Description

Software Technology Inc is seeking a seasoned Desktop Support professional for a hybrid role based in Lycoming County, Pennsylvania. The position demands a substantial IT background, including 15+ years of experience with core infrastructure and a strong focus on Active Directory and SCCM, plus hands-on work with Autodesk and Bentley products. This is a six-month-plus contract with part-time telework options, designed to support CADD-heavy workflows and enterprise environments while offering flexible scheduling.

Responsibilities

Create software installation packages for SCCM with an emphasis on Bentley products, following approved tools and processes.
Download and prepare vendor software for packaging.
Conduct test installations of out-of-the-box software to verify readiness.
Choose appropriate installation methods, including batch or PowerShell scripting.
Develop installation scripts according to established standards and best practices.
Test and validate completed packages prior to distribution.
Deliver finalized packages to the SCCM team for Software Center testing.
Coordinate with technical leads, business users, and project managers during testing of software packages.
Collaborate with testers to refine and improve the end-user experience.
Address and resolve questions or issues that arise during testing.
Resolve or assist in resolving cross-application technical issues.
Provide support for end-user installation or deployment problems.
Manage and update Active Directory groups relevant to CADD Support.
Research and recommend hardware purchases when required.
Provide clear, accurate, and timely status updates.
Demonstrate strong written and verbal communication skills.
Work effectively in a team environment to meet shared objectives and share knowledge across teams.
Complete assigned tasks within established time estimates and follow quality standards and procedures.
Develop, refine, and document expert practices and standards; ensure documentation is accurate and current.
Identify, track, and resolve issues, risks, and action items, staying informed about industry trends and emerging tools.
Proactively anticipate and resolve issues impacting the team.
Develop and support plotting solutions across various CADD applications.
Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (five years of experience).
Package PennDOT Workspace for posting to the public CADD Resources site and guide Business Partners on implementing PennDOT workspace resources in their environments.
Maintain and administer ProjectWise on-premises server infrastructure, supporting four ProjectWise environments across three Windows servers each.
Maintain SQL databases associated with ProjectWise datasources and manage project creation and access control.
Develop and implement new ProjectWise features (workflows, states) and test product upgrades.
Establish onboarding methods for Business Partners to use ProjectWise and administer partner access and permissions.
Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.

Requirements

Windows Desktop OS proficiency
Windows Server experience
Active Directory: 10+ years
SCCM: 10+ years
Autodesk products: 5+ years
Bentley products: 5+ years
MS Office
Scripting capabilities
15+ years of IT experience

Technologies

Active Directory
SCCM
Autodesk
Bentley
Windows Desktop OS
Windows Server
MS Office
PowerShell
Batch scripting
ProjectWise
OpenRoads Designer
OpenBridge Designer
MicroStation
SQL
Software Center
PennDOT Workspace

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