Desktop Support [10+ Years Exp W/ AD, SCCM, 5 + years W/Autodesk, Bentley]

Software Technology Inc is seeking a seasoned Desktop Support professional for a hybrid role based in Lycoming County, Pennsylvania. The position demands a substantial IT background, including 15+ years of experience with core infrastructure and a strong focus on Active Directory and SCCM, plus hands-on work with Autodesk and Bentley products. This is a six-month-plus contract with part-time telework options, designed to support CADD-heavy workflows and enterprise environments while offering flexible scheduling.

Responsibilities

• Create software installation packages for SCCM with an emphasis on Bentley products, following approved tools and processes.
• Download and prepare vendor software for packaging.
• Conduct test installations of out-of-the-box software to verify readiness.
• Choose appropriate installation methods, including batch or PowerShell scripting.
• Develop installation scripts according to established standards and best practices.
• Test and validate completed packages prior to distribution.
• Deliver finalized packages to the SCCM team for Software Center testing.
• Coordinate with technical leads, business users, and project managers during testing of software packages.
• Collaborate with testers to refine and improve the end-user experience.
• Address and resolve questions or issues that arise during testing.
• Resolve or assist in resolving cross-application technical issues.
• Provide support for end-user installation or deployment problems.
• Manage and update Active Directory groups relevant to CADD Support.
• Research and recommend hardware purchases when required.
• Provide clear, accurate, and timely status updates.
• Demonstrate strong written and verbal communication skills.
• Work effectively in a team environment to meet shared objectives and share knowledge across teams.
• Complete assigned tasks within established time estimates and follow quality standards and procedures.
• Develop, refine, and document expert practices and standards; ensure documentation is accurate and current.
• Identify, track, and resolve issues, risks, and action items, staying informed about industry trends and emerging tools.
• Proactively anticipate and resolve issues impacting the team.
• Develop and support plotting solutions across various CADD applications.
• Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (five years of experience).
• Package PennDOT Workspace for posting to the public CADD Resources site and guide Business Partners on implementing PennDOT workspace resources in their environments.
• Maintain and administer ProjectWise on-premises server infrastructure, supporting four ProjectWise environments across three Windows servers each.
• Maintain SQL databases associated with ProjectWise datasources and manage project creation and access control.
• Develop and implement new ProjectWise features (workflows, states) and test product upgrades.
• Establish onboarding methods for Business Partners to use ProjectWise and administer partner access and permissions.
• Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.

Requirements

• Windows Desktop OS proficiency
• Windows Server experience
• Active Directory: 10+ years
• SCCM: 10+ years
• Autodesk products: 5+ years
• Bentley products: 5+ years
• MS Office
• Scripting capabilities
• 15+ years of IT experience

Technologies

• Active Directory
• SCCM
• Autodesk
• Bentley
• Windows Desktop OS
• Windows Server
• MS Office
• PowerShell
• Batch scripting
• ProjectWise
• OpenRoads Designer
• OpenBridge Designer
• MicroStation
• SQL
• Software Center
• PennDOT Workspace