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Lynn, MA

Support Jobs in Lynn, MA

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3d ago

Desktop Support Analyst

Capgemini Lynn, MA

Lynn, MA

3d ago

$19 - $30/hr Contract Application Support End User Support Hardware Support

Job Description

On-site Desktop Support Analyst contract in Lynn, MA supporting incident resolution and desktop device troubleshooting.

Responsibilities

Manage incident workflows and support resolution activities
Handle escalation management as incidents require additional support
Coordinate with multiple teams to complete incident resolution and execute change tickets
Support installation of business and common application software (for example: Microsoft, third-party tools, and enterprise applications)
Troubleshoot issues across desktop, laptops, and peripheral devices

Requirements

3+ years of hands-on experience supporting below technologies
Experience with Microsoft Desktop operating systems: Windows 7/10
Beginner knowledge of Active Directory and Group Policy
Working knowledge of Active Directory & GPO
Understand core IT infrastructure concepts and components, including:
- Servers
- Network devices
- App & Web Services
- Cloud components
- How these components interconnect

Technologies

Active Directory
Group Policy
GPO
Windows
IoS corporate devices
Microsoft
Win 7
Win 10
Servers
Network devices
App & Web Services
Cloud components

Good to Have

Very good verbal and written English communication and presentation skills
Effective time management, team handling, and organizational skills
Client interaction experience and escalation management

Contract Details

Location: Lynn, MA, United States (on-site)
Duration: 6 months 1 day
Job type: contract
Compensation: USD 19 - 30 per hour

Benefits

Medical
Dental
Vision
Retirement benefits

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