Desktop Support Analyst
Job Description
On-site Desktop Support Analyst contract in Lynn, MA supporting incident resolution and desktop device troubleshooting.
Responsibilities
- Manage incident workflows and support resolution activities
- Handle escalation management as incidents require additional support
- Coordinate with multiple teams to complete incident resolution and execute change tickets
- Support installation of business and common application software (for example: Microsoft, third-party tools, and enterprise applications)
- Troubleshoot issues across desktop, laptops, and peripheral devices
Requirements
- 3+ years of hands-on experience supporting below technologies
- Experience with Microsoft Desktop operating systems: Windows 7/10
- Beginner knowledge of Active Directory and Group Policy
- Working knowledge of Active Directory & GPO
- Understand core IT infrastructure concepts and components, including:
- Servers
- Network devices
- App & Web Services
- Cloud components
- How these components interconnect
Technologies
- Active Directory
- Group Policy
- GPO
- Windows
- IoS corporate devices
- Microsoft
- Win 7
- Win 10
- Servers
- Network devices
- App & Web Services
- Cloud components
Good to Have
- Very good verbal and written English communication and presentation skills
- Effective time management, team handling, and organizational skills
- Client interaction experience and escalation management
Contract Details
- Location: Lynn, MA, United States (on-site)
- Duration: 6 months 1 day
- Job type: contract
- Compensation: USD 19 - 30 per hour
Benefits
- Medical
- Dental
- Vision
- Retirement benefits
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