Support Jobs in Mableton, GA

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1d ago

IT Support Associate

GIRL SCOUTS OF GREATER ATLANTA INC Mableton, GA

Mableton, GA

1d ago

$21+/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Join Girl Scouts of Greater Atlanta Inc as an onsite IT Support Associate in Mableton, GA. You will provide frontline technical assistance for desktops, laptops, tablets, iPhones and iPads, while handling user accounts, device provisioning, and software licensing within a Microsoft Azure and Intune environment. You will also support network connectivity and cloud applications across Greater Atlanta's 34-county region. The role offers a competitive pay rate of $21 per hour.

Benefits

Competitive hourly pay of $21
Onsite role based in Mableton, Georgia
Hands-on experience with Microsoft cloud and security technologies across a broad 34-county region
Travel within the jurisdiction expected at ~15%
Occasional weekend or after-hours coverage for critical updates or emergency support
Opportunity to build expertise through ongoing learning of new technologies and security practices

Responsibilities

Serve as the first point of contact for technical support, diagnosing and resolving hardware, software, and network issues
Deliver remote and on-site assistance using tools such as ScreenConnect, RustDesk, or QuickAssist
Manage and troubleshoot user accounts and access in Azure Active Directory (Entra ID), Microsoft 365, and related systems
Log, classify, and track incidents accurately, ensuring proper prioritization and documentation
Submit and track warranty repair and replacement requests for devices
Provide technical support for conference room A/V systems, printers, and peripheral devices
Escalate unresolved issues promptly while maintaining ownership and follow-up communication
Onboard and offboard employees, ensuring proper devices, Intune enrollment, applications, and security configurations
Reimage, configure, and deploy laptops, desktops, and tablets using Intune Autopilot and endpoint management best practices
Provision and manage desktop VoIP phones, mobile devices, and cloud-based telephony solutions
Maintain accurate inventory records for IT assets, software licensing, and assigned devices
Ensure endpoint devices comply with Intune policies, updates, and encryption standards
Keep current technical skills and proactively learn new Microsoft cloud and security technologies
Provide end-user training on hardware, software applications, and IT best practices
Support IT projects involving Azure AD integrations, Intune deployments, network upgrades, security enhancements, and system migrations
Travel within the 34-county jurisdiction as required (approximately 15%)
Occasionally work weekends or after-hours to support critical updates or emergencies

Requirements

Strong customer service and communication skills with a patient, adaptable attitude
Proven ability to troubleshoot hardware, software, and network connectivity issues
Hands-on experience with Microsoft Intune, Azure Active Directory (Entra ID), and Microsoft 365 administration
Familiarity with Intune compliance, device configuration, and Autopilot enrollment
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Willingness and ability to learn new technologies, security practices, and cloud-based solutions
Must be able to lift and carry up to 50 lbs and perform physical tasks such as walking, bending, and climbing stairs or ladders
Must be a licensed driver with a reliable, insured vehicle for work-related travel

Technologies

Microsoft Intune, Intune Endpoint Manager, Intune Autopilot
Azure Active Directory (Entra ID), Microsoft 365
ScreenConnect, RustDesk, QuickAssist
Windows, macOS, iOS
Azure Resource Groups, Azure Conditional Access, VPN

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