IT Support Associate

Join Girl Scouts of Greater Atlanta Inc as an onsite IT Support Associate in Mableton, GA. You will provide frontline technical assistance for desktops, laptops, tablets, iPhones and iPads, while handling user accounts, device provisioning, and software licensing within a Microsoft Azure and Intune environment. You will also support network connectivity and cloud applications across Greater Atlanta's 34-county region. The role offers a competitive pay rate of $21 per hour.

Benefits

• Competitive hourly pay of $21
• Onsite role based in Mableton, Georgia
• Hands-on experience with Microsoft cloud and security technologies across a broad 34-county region
• Travel within the jurisdiction expected at ~15%
• Occasional weekend or after-hours coverage for critical updates or emergency support
• Opportunity to build expertise through ongoing learning of new technologies and security practices

Responsibilities

• Serve as the first point of contact for technical support, diagnosing and resolving hardware, software, and network issues
• Deliver remote and on-site assistance using tools such as ScreenConnect, RustDesk, or QuickAssist
• Manage and troubleshoot user accounts and access in Azure Active Directory (Entra ID), Microsoft 365, and related systems
• Log, classify, and track incidents accurately, ensuring proper prioritization and documentation
• Submit and track warranty repair and replacement requests for devices
• Provide technical support for conference room A/V systems, printers, and peripheral devices
• Escalate unresolved issues promptly while maintaining ownership and follow-up communication
• Onboard and offboard employees, ensuring proper devices, Intune enrollment, applications, and security configurations
• Reimage, configure, and deploy laptops, desktops, and tablets using Intune Autopilot and endpoint management best practices
• Provision and manage desktop VoIP phones, mobile devices, and cloud-based telephony solutions
• Maintain accurate inventory records for IT assets, software licensing, and assigned devices
• Ensure endpoint devices comply with Intune policies, updates, and encryption standards
• Keep current technical skills and proactively learn new Microsoft cloud and security technologies
• Provide end-user training on hardware, software applications, and IT best practices
• Support IT projects involving Azure AD integrations, Intune deployments, network upgrades, security enhancements, and system migrations
• Travel within the 34-county jurisdiction as required (approximately 15%)
• Occasionally work weekends or after-hours to support critical updates or emergencies

Requirements

• Strong customer service and communication skills with a patient, adaptable attitude
• Proven ability to troubleshoot hardware, software, and network connectivity issues
• Hands-on experience with Microsoft Intune, Azure Active Directory (Entra ID), and Microsoft 365 administration
• Familiarity with Intune compliance, device configuration, and Autopilot enrollment
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Willingness and ability to learn new technologies, security practices, and cloud-based solutions
• Must be able to lift and carry up to 50 lbs and perform physical tasks such as walking, bending, and climbing stairs or ladders
• Must be a licensed driver with a reliable, insured vehicle for work-related travel

Technologies

• Microsoft Intune, Intune Endpoint Manager, Intune Autopilot
• Azure Active Directory (Entra ID), Microsoft 365
• ScreenConnect, RustDesk, QuickAssist
• Windows, macOS, iOS
• Azure Resource Groups, Azure Conditional Access, VPN