Support Jobs in Makakilo, HI

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Help Desk Technician

Innovative Network Solution Corp Makakilo, HI 🇺🇸 Remote

Makakilo, HI

Today

$25 - $30/hr Full time Active Directory Application Support Customer Support

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Job Description

Innovative Network Solution Corp is seeking a Help Desk Technician to support clients with reliable, first-level technical assistance and help keep everyday IT operations running smoothly. This is a United States-based, remote role based in Makakilo, HI, with hourly pay ranging from $25.00 to $30.00.

In this position, you will serve as a frontline resource for users contacting support by phone, email, or chat, working through hardware and software concerns while using structured tracking to ensure issues are handled efficiently.

Responsibilities

Deliver first-level technical support to clients via phone, email, or chat.
Diagnose and resolve hardware and software issues promptly.
Manage user accounts and permissions through Active Directory.
Support network administration tasks, including LAN setup and maintenance.
Monitor and maintain firewall configurations to support network security.
Track and manage support requests using ticketing systems such as Remedy or ServiceNow.
Perform software troubleshooting for applications including Office products.

Requirements

Proven experience as a Helpdesk Technician or in a similar IT support role.
Strong knowledge of LAN, network administration, and firewall management.
Familiarity with Active Directory and DNS configurations.
Excellent analytical skills with the ability to troubleshoot effectively.
Experience with ticketing systems such as Remedy or ServiceNow is a plus.
Strong communication skills for effective client interaction.

Technologies

Active Directory
DNS
Remedy
ServiceNow
Office

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job type: Full-time. Pay: $25.00 - $30.00 per hour. Shift availability: Night Shift (Preferred). Work location: Remote.

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