Help Desk Technician

Innovative Network Solution Corp is seeking a Help Desk Technician to support clients with reliable, first-level technical assistance and help keep everyday IT operations running smoothly. This is a United States-based, remote role based in Makakilo, HI, with hourly pay ranging from $25.00 to $30.00.

In this position, you will serve as a frontline resource for users contacting support by phone, email, or chat, working through hardware and software concerns while using structured tracking to ensure issues are handled efficiently.

Responsibilities

• Deliver first-level technical support to clients via phone, email, or chat.
• Diagnose and resolve hardware and software issues promptly.
• Manage user accounts and permissions through Active Directory.
• Support network administration tasks, including LAN setup and maintenance.
• Monitor and maintain firewall configurations to support network security.
• Track and manage support requests using ticketing systems such as Remedy or ServiceNow.
• Perform software troubleshooting for applications including Office products.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of LAN, network administration, and firewall management.
• Familiarity with Active Directory and DNS configurations.
• Excellent analytical skills with the ability to troubleshoot effectively.
• Experience with ticketing systems such as Remedy or ServiceNow is a plus.
• Strong communication skills for effective client interaction.

Technologies

• Active Directory
• DNS
• Remedy
• ServiceNow
• Office

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job type: Full-time. Pay: $25.00 - $30.00 per hour. Shift availability: Night Shift (Preferred). Work location: Remote.