Support Jobs in Medina, MN

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Technical Support Engineer

Aspen Technology Medina, MN

Medina, MN

Today

$71k - $88k/yr Full time Customer Support Information Technology (IT) Technical Support

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Job Description

Support customers with hands-on troubleshooting while growing technical depth across assigned products and solution areas.

Responsibilities

Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers
Use analytical skills to identify root causes and recommend appropriate solutions
Independently manage assigned support cases using established processes and SLAs
Escalate issues when needed, including clear technical context and investigation findings
Build working knowledge across assigned DGM products and solution areas
Support customer onboarding with tasks such as configuration and basic system reviews
Contribute to knowledgebase articles, runbooks, and troubleshooting documentation
Participate in product testing, validation activities, or internal improvement initiatives
Collaborate with Engineering, Product, Services, and peer support engineers to drive issue resolution
Provide informal guidance or assistance to P1 engineers as needed
Communicate technical information clearly to both technical and non-technical audiences
Continuously look for opportunities to improve customer experience and support efficiency

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field
2–5 years of relevant professional experience in technical support, engineering, or software environments
Proven ability to troubleshoot software and system-level issues
Strong organizational skills and ability to manage multiple priorities
Effective written and verbal communication skills
Ability and willingness to travel occasionally (typically less than 25%)
Onsite work required in Medina, MN at least 4 days per week
Authorization to work in the United States is required; sponsorship will not be provided

Compensation & Location

Location: Medina, MN (onsite)
Salary: USD 70,700 - 88,400 per year
Experience: Minimum 2 years

Benefits

Paid time off
Charitable giveback day
Medical/dental/vision insurance
Retirement benefits to eligible employees
Bonus or variable incentive pay

Work Authorization

AspenTech will only employ individuals legally authorized to work in the United States. This role does not offer sponsorship. Individuals with temporary visas such as E, F-1 (including OPT or CPT), H-1, H-2, L-1, B, J, or TN, or anyone who needs sponsorship for work authorization now or in the future, are not eligible for hire.

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