Technical Support

Technical Support Jobs

501 jobs found

Today

Help Desk Technician

Progent Corp. Redmond, WA

Redmond, WA

Today

$50+/hr Contract Active Directory Computer Skills End User Support

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Job Description

Onsite Help Desk Technician and IT consultant supporting an MSP client in the Redmond and Seattle, WA area. This three month contract centers on end-user device support and ticket handling, with potential for continuation or direct hire.

Responsibilities

Deploy, support, and troubleshoot end-user devices including laptops, workstations, printers, tablets, phones, and audio/video services.
Manage and resolve help desk tickets in a timely manner.
Oversee asset management, standardize PC imaging, and perform new PC setup.
Deploy workstations and install applications on client systems, servers, and lab environments as needed.
Coordinate with vendors for troubleshooting and issue resolution.
Create user accounts in applications following established administration procedures.
Deliver internal customer support with appropriate tact and prioritization.
Actively participate in team standups and regular business meetings.
Communicate clearly with stakeholders and document work in the IT ticketing system.

Requirements

Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or related field, or equivalent work experience.
Minimum of 2 years of experience supporting IT systems and end users.
Strong problem solving, analytical, communication, and collaboration skills.
Familiarity with operating in a medium to large Active Directory domain environment.
Biotech/Pharma industry experience is preferred but not required.
Experience with basic server and networking support and troubleshooting.
Basic understanding of cloud services, such as Amazon Web Services, is preferred.

Technologies

Windows desktop operating systems
Microsoft 365
Active Directory

Engagement Details

Job Type: Contract
Pay: USD 50 per hour
Location: Redmond, WA 98053 (Onsite)

Location and Onsite Requirements

Work is in person at the Redmond, WA area. Candidates must be able to commute to the specified location.

Application Questions

Do you have full time availability (Monday through Friday) to cover this three month contract?
Do you have experience working in a laboratory environment installing and troubleshooting computer components of laboratory equipment, following PPE and EH&S procedures?

Why This Gig

This assignment offers direct engagement with a real client team and opportunities to build lasting relationships. Successful consultants may pursue continued 1099 contracts or direct hire opportunities in the Redmond/Seattle area, reflecting a stable pathway beyond the initial contract.

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Today

IT Help Desk Support

Ingram Resources Oklahoma City, OK

Oklahoma City, OK

Today

$24 - $27/hr Full time Active Directory Computer Skills End User Support

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Job Description

Ingram Resources seeks an IT Help Desk Support in Oklahoma City, OK, a hybrid role with 50 percent on-site in OKC and commuting within Oklahoma.

Responsibilities

Timely follow-up on assigned and open tickets within the required service level
Monitor high severity incidents to ensure resolution within communicated service levels
Provide technical support regarding system configuration, program usage, and desktop problems to users
Support and troubleshoot Microsoft 0365
Assign and reset passwords using Active Directory and perform basic security testing
Record problem and resolution details in the ticketing system
Apply knowledge of company policies and standard practices to resolve problems
Analyze issues and use judgment to make decisions
Escalate non-standard problems or issues
Alert manager to recurring problems and patterns of issues
Work with all levels of management, including direct support to Executives
Undertake special projects as directed
Build computers by loading Windows from image, installing software, and configuring users
Assist in Mobile Device Management
Assist in equipment procurement and inventory processes on a daily basis

Requirements

Excellent verbal and written communication skills
Excellent troubleshooting abilities
Proficiency with Windows troubleshooting
Intermediate knowledge of Microsoft O365 applications
General knowledge of computer networking
General knowledge of remote troubleshooting with Remote Desktop
General troubleshooting knowledge of typical computer peripherals (printers, monitors, etc.)
Self-motivated and able to work on multiple tasks
Ability to communicate effectively in large or small group settings
Working knowledge of current and future technical trends and information
Ability to meet the physical demands of the position, including frequent standing, walking, and reaching
Regularly sit, manipulate objects and tools, and stoop or kneel as part of duties
Must routinely lift computer equipment, printers, monitors, and other peripherals; occasionally lift 60 to 100 pounds

Technologies

Active Directory
Microsoft O365 applications
Remote Desktop
Windows 10/11
Mobile Device Management

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Education and Experience

Associates degree (AS) in Computer Science or related field preferred, but not required
Competency in Windows 10/11
At least 2 years of previous experience with desktop support

Working Relationships

Maintain inter-department relationships to resolve client issues
Effectively communicate with extended service providers, IT Management, and IT infrastructure groups

Other Requirements

Must pass background and vehicle checks
Must be a US Citizen or Green Card Holder
Only candidates local to the greater OKC area will be considered

Job Type

Full-time

Pay

USD 24.00 - 27.00 per hour

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Today

Help Desk Support Specialist

STL Bloomington, IL

Bloomington, IL

Today

$25 - $31/hr Full time Active Directory Cloud Platforms End User Support

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Job Description

STL is seeking a Help Desk Support Specialist to join its Bloomington, Illinois team for an onsite, hands-on role. The position centers on handling escalations and incoming tickets, taking calls from clients and vendors, and collaborating with colleagues to ensure reliable service delivery. You will diagnose and resolve a wide range of technical issues, install and validate operating systems and software, and help maintain procedural documentation while participating in an on-call rotation.

Responsibilities

Provides escalation support and handles incoming tickets for the service delivery team as needed, aligned with availability
Answers support calls and communicates with clients and vendors
Diagnoses and resolves a broad spectrum of technical problems
Installs, configures, and tests operating systems, application software, and system management tools
Collaborates with other professionals to ensure deliverables meet organizational standards, policies, and procedures
Contributes to workflow optimization, risk management, and project requirements to support stakeholder objectives
Develops and maintains documentation for procedures
Assists other departments with additional tasks as needed
Participates in a rotation based on the on-call schedule

Requirements

Background in IT, computer systems engineering, or systems engineering and analysis
Experience with Windows PC and Server operating systems
Hands-on experience with Microsoft enterprise products and services such as Exchange, Active Directory, Microsoft 365, and Azure, plus similar platforms
Familiarity with cloud systems such as Microsoft Azure
Experience servicing Firewalls
Networking knowledge including OSI layers, TCP/IP, DNS, DHCP, VLANs, and routing
Strong analytical and problem-solving abilities, with capacity to work independently or in a team
Excellent communication and interpersonal skills, comfortable engaging with stakeholders at all levels
Reliable transportation

Technologies

Windows
Windows Server
Exchange
Active Directory
Microsoft 365
Azure
Firewalls
TCP/IP
DNS
DHCP
VLANs
Routing

Job Details

Job type: Full-time
Location: Bloomington, IL 61705, on-site
Compensation: USD 25.00 - 31.00 per hour
Work arrangement: In person
Relocation: Bloomington, IL 61705 relocation preferred before starting
Ability to commute: Bloomington, IL 61705 preferred

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In-Home Sales & Tech Support (Full-Time)

Asurion Inglewood, CA

Inglewood, CA

Today

$2,385 - $2,385/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Local, in-home field role for Asurion in Inglewood, CA, with daily travel to customer residences and onsite work.

Responsibilities

Meet customers in-home, in-office, or other locations, with pre-scheduled visits to help you reach and exceed sales targets.
Provide exceptional customer service throughout each interaction, always prioritizing the customer.
Use technical expertise to diagnose and resolve issues, delivering clear, understandable solutions for customers of all skill levels.
Ensure customers leave with a workable resolution and a product that supports their future tech needs.
Leverage Asurion's growing product lineup to tailor recommendations to each customer.
Listen actively to identify needs and position products that address them effectively.
Apply negotiation and communication skills to guide conversations toward the right sale.
Begin with paid training to prepare you for independent field work.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle (excluding motorcycles). Travel to customer appointments may require trips up to 120 miles one-way.
Work a varied 5-day week schedule, including evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple careers.
Naturally outgoing and comfortable engaging with customers.
Note: Work hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 phone stipend, paid monthly.
3 to 4 weeks of paid training where success is the priority.

Full-Time Schedule

5 evenings per week with a choice of shifts: 12:05 PM to 9:00 PM or 3:00 PM to 9:30 PM.

Pay Rate

$23.85/hour plus mileage reimbursement, phone stipend, and sales commission.

Health and Safety Measures

Asurion places health and safety as a top priority. Meeting customers at their homes supports a strong customer experience, and the company works to ensure all employees feel safe while performing their duties.

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In-Home Sales & Tech Support (Full Time)

Asurion Tempe, AZ

Tempe, AZ

Today

$24+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Tempe, AZ on-site, full-time opportunity with Asurion that pays $24 per hour. This role combines in-home sales with tech support, featuring paid training, a five-day schedule, and consistent opportunities to assist customers, solve their tech needs, and grow your sales results.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly with early access to earned pay available
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement according to IRS guidelines, paid weekly
Monthly phone stipend of 35
3 to 4 weeks of paid training prioritizing your success

Health and Safety Measures

Asurion places employee health and safety at the forefront. Meeting customers in their homes is a core part of the role, and the company implements measures to ensure everyone feels secure while performing duties.

Get to Know Us

Asurion is a global tech solutions leader that fosters a work culture where employees are valued at all levels. Our products and services support more than 350 million customers worldwide.

Responsibilities

Meet customers in-home, in-office, or wherever they are, with pre-scheduled interactions to help you reach and exceed sales targets
Deliver superior customer service throughout every touchpoint, keeping the customer first
Apply your knowledge to diagnose and resolve tech issues and present clear, understandable solutions
Ensure customers leave with a working resolution and a product that supports future tech needs
Offer tailored solutions by leveraging Asurion's growing product lineup
Actively listen to identify customer needs and align product recommendations accordingly
Utilize negotiation and communication skills to pivot effectively and close appropriate sales
Complete paid training to prepare for independent field work

Requirements

Comfortable in a sales environment with targets
A valid driver's license and a satisfactory driving record with at least one year of driving experience
Ability to provide proof of valid car insurance (Manhattan excluded)
A personal vehicle (excluding motorcycles); travel within neighborhoods and cities around the inventory warehouse, up to 120 miles one-way
A varied five-day work week to align with customer availability, including evenings, weekends, and holidays
A personal cellphone for on-the-job updates
Comfortable working around household pets
Efficient, adaptable, goal-oriented, and persuasive communication abilities
Open-minded with a passion for learning across a broad skill set
Naturally outgoing and comfortable with frequent human interaction
Note: Work hours may vary based on business needs and market demand; flexibility may be required

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Today

Customer Technical Support Advisor

Corston Architectural Detail Hanover Park, IL

Hanover Park, IL

Today

$40k - $50k/yr Full time Electrical Engineering Customer Support Phone Support

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Job Description

The Technical Support Advisor role at Corston Architectural Detail provides technical guidance on electrical product selection, installation, and troubleshooting for customers and trade professionals in the United States. This onsite position is based in the Chicago area (Hanover Park, IL) with a salary up to $50,000 per year plus an annual company bonus.

Responsibilities

Deliver technical assistance on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets, and lighting.
Troubleshoot electrical and installation issues via phone, guiding customers and electricians through clear, step-by-step solutions.
Support trade customers including designers, electricians, and contractors with specifications, installation details, and troubleshooting.
Provide technical guidance and support to the wider customer service team.
Handle customer inquiries by telephone and email.
Identify recurring technical questions and propose updates to FAQs on Corston.us.

Requirements

Fluent in both Spanish and English.
Minimum of 1 year in electrical work, installation, or technical customer service within the electrical products/industry.
Strong in-person and telephone communication skills.
Excellent presentation, verbal, and written abilities.
Ability to thrive in a fast-paced environment.
Capacity to build and maintain strong relationships.
Highly task- and KPI-driven approach.

Benefits

High energy working environment with opportunities for recognition and career growth.
Annual company-based bonus and salary review.
26 days off per year (15 days PTO plus 11 paid holidays).
401k plan with 3% employer match.
Health insurance benefit of $500 per month.
Mobile phone allowance of $40 per month.

Description

Role: Technical Support Advisor
Location: Chicago, Illinois / Hanover Park, IL (onsite)
Salary: Up to $50,000 per year plus annual company bonus.

The Company

Corston Architectural Detail is part of a design-forward organization founded by creative designers and engineers who share a mission to deliver high-quality brass hardware, switches, outlets, and lighting. The brand emphasizes harmony and coordination of spaces from room to room, underscored by craftsmanship and precision.

The Role

We seek a Product Technical Support Advisor with an electrical background to join our expanding US team. You will serve as the first point of contact for customers and trade professionals, offering expert guidance on product selection, installation, and technical troubleshooting across our ranges of switches, outlets, hardware, and lighting. The role combines solid technical understanding with a focus on delivering an excellent customer experience, reflecting Corston’s standards of craftsmanship and service.

About Corston Architectural Detail

Corston is a UK brand renowned for premium switches, sockets, and lighting solutions that blend aesthetics with functionality for residential and commercial spaces. The portfolio features finishes such as Antique Brass, Polished Nickel, and Bronze. Its offerings include toggle, rocker, and dimmer switches, a variety of outlets, and stylish design options to inspire interior design.

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Today

Technical Support Technician

Digital Watchdog Cerritos, CA

Cerritos, CA

Today

$18 - $20/hr Full time Computer Skills Contact Center Customer Service

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Job Description

On-site in Cerritos, California, the Technical Support Technician serves as the first point of contact for installers and select end users, delivering hardware and software troubleshooting for security and surveillance products through inbound calls, chats, and emails.

Responsibilities

Provide clear, tailored technical guidance to meet customer needs.
Troubleshoot hardware and software issues for surveillance and security products.
Manage inbound calls, chats, and emails to resolve technical problems efficiently.
Apply systematic troubleshooting methods to diagnose and resolve issues.
Identify gaps in the Knowledge Base and recommend new content to improve self service.
Escalate complex problems or missing product documentation to supervisors.
Keep detailed case records within the internal ticketing system.
Explain service contract provisions during customer engagements.
Support and mentor less experienced team members when needed.

Requirements

High School Diploma or GED is required.
Preferred experience in CCTV surveillance, including IP-based NVRs and analog DVR systems.
Strong networking and computer repair knowledge is a significant plus.
Tech-savvy with a commitment to staying current with evolving hardware and software technologies.
Excellent problem solving abilities using logical reasoning.
High attention to detail with thorough documentation of each case.
Strong multitasking skills to handle calls, emails, chats, and tickets efficiently.
Trainable, adaptable, and eager to learn.
Dependable and responsible with a focus on reliability.
Capable of performing well under stress in a high-volume call center environment.

Benefits

Dental insurance
Health insurance
Vision insurance
401(k)
Flexible spending account
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan

Additional Information

Certifications and background will be verified.
Candidates will be required to take a networking and technical test during the in-person interview.
This is an inbound call center position with primary responsibilities over the phone.
Work hours are Monday through Friday, 8:00 AM to 5:00 PM PST or 8:30 AM to 5:30 PM EST, depending on office location.