Technical Support

Technical Support Jobs

353 jobs found

Today

In-Home Sales & Tech Support (Part Time)

Asurion Houston, TX

Houston, TX

Today

$21+/hr Part time Consultative Sales Customer Service Customer Support

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Job Description

Asurion, a global tech solutions leader, invites you to join a part-time In-Home Sales & Tech Support role on its onsite team in Houston, TX. This position blends hands-on customer service with practical tech support, requiring daily travel to customers’ residences, paid training, and a flexible afternoon to evening schedule. The role offers a starting pay of $21 per hour and emphasizes solving problems while guiding customers toward suitable solutions.

Responsibilities

Visit customers at home, in the office, or other locations, pre-scheduling interactions to maximize sales opportunities.
Provide outstanding customer service throughout every engagement, always prioritizing the customer first.
Apply expertise to diagnose and resolve tech issues, presenting clear solutions for customers with varying levels of tech knowledge.
Ensure customers leave with a working resolution and a product that supports their future tech needs.
Leverage Asurion’s expanding product lineup to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to smoothly pivot conversations toward the right sale.
Begin with paid training to prepare you for independent field work.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Proof of valid car insurance required; Manhattan is excluded.
Personal vehicle (no motorcycles); travel up to 120 miles one-way to neighborhoods surrounding the inventory warehouse.
Five-day work week with a varied schedule that includes evenings, weekends, and holidays.
Personal cellphone to stay connected while on the job.
Ability to work around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to various career paths.
Naturally outgoing and comfortable engaging with people.
Hours may vary based on business needs and market demand, with flexibility required.

Benefits

Base hourly rate guaranteed for all hours worked, with bi-weekly pay and early access to earned wages.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement per IRS guidelines, paid weekly.
Monthly $35 phone stipend.
Three weeks of paid training.

Get to Know Us

Asurion is a global tech solutions leader that values employees at every level. The company serves more than 350 million customers worldwide, delivering services and products that help customers solve, listen, and act. A day-in-the-life video provides a glimpse into the culture and responsibilities of this role.

Health and Safety Measures

Employee health and safety are top priorities at Asurion. Meeting customers at their homes is part of the role, and the company commits to ensuring all employees feel safe performing their duties.

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Today

Technical Support Services Technician

FIT Technologies Akron, OH

Akron, OH

Today

$45k - $55k/yr Full time Active Directory Computer Skills Customer Service

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Job Description

The Technical Support Services Technician position is an onsite role based in Akron, Ohio, delivering hands-on technical assistance to FIT Technologies clients. The role involves supporting, monitoring, and maintaining client environments, with work conducted onsite or remotely as part of routine tasks and preventive maintenance. The salary range is USD 45,000 to 55,000 per year.

Responsibilities

Build and maintain relationships with clients and other team members.
Perform software and hardware upgrades.
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Ensure the physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.

Requirements

Display a professional, reliable, trustworthy, and positive demeanor.
Ability to troubleshoot, diagnose, and resolve problems while documenting all steps in an internal ticketing system.
Ability to relay technical information clearly to clients with varying levels of technical knowledge, both in writing and verbally.
Strong organizational skills with meticulous attention to detail and task follow-through.
Understanding of different versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Experience with Microsoft Office applications.
Knowledge of networking concepts such as TCP/IP addressing and VLANs.
Familiarity with network-based PC operating system deployment.
Ability to maintain confidentiality of information accessed, processed, or stored.
Certifications such as A+, Network+, MTA, or MCSA are desirable.
Adaptable to evolving priorities and able to follow established processes and protocols.
Capable of meeting deadlines and managing multiple tasks simultaneously.
Able to ensure physical cabling meets desired standards.
Willingness to learn software tools and applications, including asset tracking and ticketing systems.

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office
Asset tracking system
Ticketing system
TCP/IP addressing
VLANS

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Working Conditions + Requirements

Reliable transportation, valid driver’s license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift and carry up to 50 pounds.
May occasionally require work weeks exceeding 40 hours.

Application

To apply, submit an online application through our Career Center.

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Today

Field Service Tech Support Technician

Mazak Corporation Houston, TX

Houston, TX

Today

Full time CRM Customer Service Customer Support

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Job Description

Based at the Southwest Technology Center in Houston, this onsite position provides technical phone and digital support for Mazak machines, ensuring service delivery aligns with corporate metrics. The Field Service Support Technician works with customers, field technicians, and Mazak associates to diagnose issues, interpret engineering drawings, and guide safe, effective resolutions.

Responsibilities

Foster and maintain a safe and healthy work environment for all employees
Address technical questions from customers, field service technicians, and vendor/distributor technicians
Provide guidance that matches the user's ability to safely perform the recommended task or procedure
Assess the customer situation to determine the resources needed to resolve it
Ensure customers receive a timely, tangible response in line with corporate guidelines
Document comprehensive summaries of all customer calls in D365, including contacts and next steps
Assemble service history reports for product improvement and customer requests
Interact with customers and other Mazak associates
Read and interpret engineering drawings
Some travel may be required
Utilize strong call center and customer relationship skills

Requirements

Two years of experience required
Education: High school diploma or equivalent

Experience

Four to six years of experience in field service or a related position preferred

Technologies

Dynamics 365
Microsoft Office

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Today

HVAC Technical Support Representative II

Rheem Manufacturing Dayton, OH 🇺🇸 Remote

Dayton, OH

Today

$75k+/yr Full time Application Support Customer Support Field Service

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Job Description

Remote HVAC product support role with Rheem Manufacturing in Dayton, OH, offering USD 75,000 annually to deliver installation and service support, training, and problem resolution for 2J Supply customers, with on-site visits as needed.

Responsibilities

Provide remote technical support for HVAC product installation and service, identifying risks, requirements, and issues or escalating to appropriate resources when needed.
Communicate technical information clearly to individuals with varying levels of experience, including customers and internal teams.
Build and maintain positive, customer-focused relationships with Sales, Operations, and other internal partners.
Conduct on-site customer visits to provide technical guidance, troubleshoot issues, and support problem resolution, escalating complex matters to manufacturers or senior resources as appropriate.
Learn and utilize approved software tools for load calculations, ductwork design, and equipment planning.
Develop and deliver training programs on product lines and applications, including certification courses and sessions to enhance product knowledge for internal and external teams.
Participate in industry and manufacturer-led training to maintain current knowledge of products, technologies, and best practices.
Collaborate with customers, vendors, and internal teams to ensure proper product application and adherence to technical specifications.
Maintain accurate records of customer interactions, product issues, and service updates; provide feedback to support continuous improvement of products and services.
Troubleshoot technical problems, respond to inquiries, and recommend effective solutions to customers and internal stakeholders.
Utilize tracking systems to document and manage customer visits, inquiries, and ongoing communication.
Serve as a lead trainer for the organization, delivering in-depth vendor product training and supporting a train-the-trainer model for employees and customer certification needs.
Perform other duties and responsibilities as assigned.

Requirements

Bachelor’s Degree in Management, Marketing, or related field.
3+ years of HVAC industry experience, preferably with specialized or complex product lines.
Strong verbal, written, and interpersonal communication skills, with the ability to convey technical information clearly.
Valid, unrestricted driver’s license with the ability to travel to branch locations and customer sites as needed.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to learn and apply technical systems and manufacturer specifications.
Demonstrated ability to troubleshoot issues, think critically, and solve problems in a fast-paced environment.
Ability to manage multiple priorities effectively and adapt to changing demands.
Strong customer service skills, with the ability to navigate challenging situations in a professional and solutions-oriented manner.
Willingness to provide occasional after-hours support as needed.
Ability to learn and utilize industry-specific tools, including load calculation and equipment design software.

Technologies

Microsoft Office (Word, Excel, PowerPoint)
Load calculation software
Ductwork design software
Equipment design software
Tracking systems

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Today

HVAC Technical Support

CaptiveAire Redding, CA

Redding, CA

Today

$65k - $95k/yr Full time Application Support Contact Center Customer Service

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Job Description

What CaptiveAire Offers

CaptiveAire is a leading manufacturer of commercial kitchen ventilation systems, now delivering a complete range of fans, heaters, ductwork and HVAC equipment to support sustainable, integrated systems. With more than four decades in the industry, the company emphasizes innovation, reliable service, competitive pricing and rapid lead times. Employees benefit from ongoing education opportunities, including product-specific training and in-house technical videos, along with a culture that values growth and collaboration.

Medical, dental and vision insurance
Disability and life insurance options based on medical plan selection
401(k) with employer match
Paid holidays
Paid time off (PTO) based on tenure
Flexible spending account (FSA)
Tuition reimbursement
Tenure awards
Employee referral bonus program
Relocation assistance

Responsibilities

Handle technical support calls from internal and external service technicians, installers, customers, and sales staff.
Handle parts order calls and emails including part lookup, part identification and order processing.
Provide post sales technical support including equipment troubleshooting and applications assistance via phone and email.
Maintain excellent customer service and a professional demeanor at all times.
Log results of all calls into job service notes.
Provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed, upon request.
Follow up on customer inquiries to ensure job completion and customer satisfaction.
Approve and process warranty orders as needed.
Complete special projects and training as requested by management.

Requirements

Minimum 5 years of HVAC or Electrical knowledge, with commercial/industrial experience preferred
Ability to thoroughly read electrical schematics
Strong customer service skills
Ability to work under pressure and multitask
Professional verbal and written communication
Proficiency with computers
Strong problem-solving abilities
This is an in-office role, not remote

Salary and Location

Location: Redding, CA, onsite. Salary range is USD 65,000 – 95,000 per year, negotiable based on experience, with an additional monthly bonus tied to productivity and profits.

Why CaptiveAire

As a leading provider of commercial kitchen ventilation solutions, CaptiveAire offers a complete suite of HVAC equipment designed for integrated, sustainable systems. The company has stood out in the industry for more than 40 years through innovative technology, reliable service, competitive pricing and rapid response times. The mission centers on delivering high quality products and service at the best possible value, while prioritizing employee development and ongoing education.

Employee Perspectives

Employees describe a culture that supports continuous learning, collaboration, and strong connections with customers, coworkers and end users. They note an open-door leadership approach where ideas are heard and employees feel valued as part of a growing, diverse team. The environment emphasizes staying on the cutting edge with the best equipment, and a fast-moving, practical operation that prioritizes end users and practical impact.

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Today

Maintenance Technical Support Call Analyst

Linde Gas US Tonawanda, NY

Tonawanda, NY

Today

$63k - $93k/yr Full time Contact Center Customer Service Customer Support

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Job Description

Linde Gas US is seeking an on-site Maintenance Technical Support Call Analyst to join the Tonawanda team. This role combines frontline customer service with hands-on remote troubleshooting of cryogenic equipment and the coordination of field service delivery for customers. The right candidate brings an associate degree or equivalent technical experience and at least two years in a customer-facing role, with work performed in Tonawanda, NY.

Compensation

Salary: USD 63,375 - 92,950 per year

Location

Tonawanda, NY 14150 (onsite)

Responsibilities

Respond to inbound and outbound inquiries from technicians, drivers, sales staff, and customers requesting information or service on their supply systems
Log and coordinate service requests from customers in an efficient manner
Handle emails from drivers reporting maintenance issues at customer sites
Remotely diagnose and resolve minor problems with cryogenic equipment on customer systems
Configure and perform basic troubleshooting of Remote Telemetry Units
Collaborate with on-site Customer Service Technicians to support field service delivery

Requirements

An associate degree or equivalent technical experience
At least 2 years of customer service experience
Tonawanda, NY 14150 (Required)
Relocate to Tonawanda, NY 14150 before starting work (Required)
Work location: In person

Benefits

401(k) plan
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Employee referral program
Retirement plan
Tuition reimbursement
Vision insurance

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Today

Technical Support Specialist

Active Consulting Services LLC Lewes, DE

Lewes, DE

Today

$24 - $29/hr Full time Active Directory Cisco End User Support

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Job Description

Active Consulting Services LLC is seeking a proactive Technical Support Specialist to support end users on-site in Lewes, DE and help maintain a healthy IT infrastructure.

Responsibilities

Deliver comprehensive technical support across Windows, macOS, and Linux for end users.
Troubleshoot and resolve software issues in Microsoft Office and enterprise apps such as ServiceNow, Jira, and BMC Remedy.
Administer computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
Configure and maintain network components, including LANs, VPNs, firewalls, DNS settings, and TCP/IP; manage Meraki and Cisco devices.
Support IT infrastructure through Active Directory administration, Group Policy Objects (GPO), Windows Server environments, and Linux server configurations.
Document issues and resolve steps using official help desk ticketing systems, ensuring accurate records.
Collaborate on projects involving SCCM (System Center Configuration Manager), network security protocols like TCP and Firewall rules, and connectivity troubleshooting.
Assist with setup and upkeep of mobile devices and operating system updates to maintain security compliance.
Analyze recurring incidents to identify root causes and propose improvements for stability and security.

Requirements

Proven technical support experience in a corporate or enterprise setting.
Solid knowledge of computer management practices, including hardware troubleshooting, software installation, and OS configuration.
Hands-on experience with Windows Server, Active Directory administration, DNS management, and TCP/IP networking.
Familiarity with macOS and Linux in a cross-platform support role.
Experience with network equipment including LAN setup, VPN configurations, firewalls (Meraki), and network monitoring tools.
Proficiency with help desk systems such as ServiceNow or BMC Remedy; Jira experience is a plus.
Ability to explain technical concepts clearly to non-technical users while providing strong customer service.
Strong analytical skills to troubleshoot efficiently and maintain a positive attitude under pressure.