Technical Support

Technical Support Jobs

3,943 jobs found

Today

Technical Support Specialist

TWG Security Emmaus, PA

Emmaus, PA

Today

$20 - $25/hr Full time Customer Support Field It Support Help Desk Support

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Job Description

TWG Security is hiring a Technical Support Specialist to deliver first-line technical support for enterprise physical security systems from Emmaus, PA (onsite).

Responsibilities

Respond to inbound technical support requests as the primary contact after ticket submission, delivering first-line troubleshooting and ensuring timely acknowledgment with clear resolution expectations
Triage and route incoming service tickets to the right technical resources using skill set, location, and urgency
Schedule and dispatch field technicians for on-site appointments, coordinating with customers to confirm availability and access
Troubleshoot, diagnose, and resolve hardware, software, and network/system problems, including commercial access control, IP CCTV, wireless network, and intrusion detection systems
Configure and install network devices and services such as routers, switches, firewalls, load balancers, VPN, and QoS
Monitor network performance and system resources; perform maintenance, upgrades (service packs, patches, hot fixes, security configurations), disaster recovery operations, and data backups to support availability, reliability, and capacity
Support technicians, project managers, and post-sales engineering with issue resolution and redesigns as needed
Maintain accurate configuration management documentation for client sites and ensure service communication and documentation stay complete and correct
Build client relationships into long-term partnerships and contribute to a positive team culture
Complete internal projects and perform other duties assigned by company management

Requirements

3+ years of IT technical experience
IP networking fundamentals (TCP/IP), switching, firewalls, Microsoft and Linux platforms, storage arrays/SAN-NAS technologies, wireless infrastructure
Experience with network types including LAN, WAN, WLAN, and VoIP
Knowledge of networking protocols and concepts such as IPSEC, HSRP, BGP, OSPF, 802.11, QoS, and the OSI/TCP-IP model
Strong understanding of network infrastructure and hardware with troubleshooting ability for wireless access points, firewalls, routers, switches, and controllers
Hands-on experience using monitoring, diagnostic, and analytics tools
Ability to create, read, and interpret network diagrams, wiring schematics, and blueprints for communication system planning and documentation
Capability to analyze problems and visualize solutions using strong analytical, mechanical, and problem-solving skills
Self-directed learning for new technologies via research, continuing education, and professional development (e.g., conferences, industry publications)
Ability to work independently or collaboratively, with comfort communicating with staff inside and outside the organization
Excellent verbal and written communication, organization, and multi-tasking in a fast-paced environment
Preferred: Prior IT, security, or systems support experience, including network administration or Access Control & CCTV in commercial environments

Technologies

TCP/IP, IPSEC, HSRP, BGP, OSPF, 802.11, QoS, OSI/TCP-IP model
Microsoft, Linux
SAN-NAS technologies
LAN, WAN, WLAN, VoIP
Routers, switches, firewalls, load balancers, VPN
Wireless access points, wireless network, wireless infrastructure
Commercial access control, IP CCTV, intrusion detection systems
Service packs, patches, hot fixes
Disaster recovery operations, data backups

Benefits

Company 401k with a 100% match on the first 6% of contributions
Medical, Dental & Vision Benefits
Flexible vacation / paid time off (subject to company policy)
Salary increases based on job performance, ability to handle increasing responsibility, completion of relevant manufacturer certifications, and overall company performance
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment & Physical Demands

Regular and timely attendance
Full-time position with standard working hours
Must be able to stand or sit for long periods of time (up to 4 hours)
Comfortable using computers, tablets, and mobile applications as part of daily workflow
Must pass initial and random substance abuse tests and background checks

Location & Work Type

Work location: In person
Ability to commute: Emmaus, PA 18049 (Required)
Local candidates: Lehigh Valley, PA only (No 3 party applications)

Salary: USD 20 - 25 per hour

Experience: 3+ years

Location: Emmaus, PA (onsite)

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Today

Technical Support Representative II

Rheem Manufacturing Roswell, GA

Roswell, GA

Today

Full time Customer Support Hardware Support On-site

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Job Description

Join Rheem Manufacturing and support customers with the technical expertise they need to get the most from Rheem products. In this hybrid role based in Roswell, GA (also supporting Montgomery, AL), you’ll provide hands-on guidance for proper application, installation, operation, and service. The schedule is 2 days onsite and 3 days remote, helping you balance collaboration with focused, remote support time.

What You’ll Do

As a Technical Support Representative II, you’ll work with internal and external customers to deliver clear, detailed support across Rheem product issues. Your day-to-day includes troubleshooting, coordinating guidance for installation and repairs, and helping customers understand proper use and ongoing maintenance.

Provide guidance on proper operation, user maintenance, application, parts identification, and other assigned duties related to company products.
Deliver detailed technical guidance for fault finding, installation recommendations, and repair guidance.
Support the Factory Start up program for large installations of company products.
Track emerging product failure trends based on external customer feedback and notify management when appropriate.
Document support activity using the call ticket system, ensuring inquiries are logged, appropriately coded, and completed in a timely manner.
Escalate issues to your immediate manager involving critical customers, product field failures, or other situations requiring management involvement.
Assist customers in a timely and effective manner to help ensure a positive customer experience.
Develop, modify, and update service manuals and parts lists as required.
Provide informal and formal training to colleagues as directed by management.
Perform other duties as required.

What You Bring

High school diploma or GED
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Strong ability to prioritize multiple tasks and manage numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications

Industry-related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

Competencies and Behaviors

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

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In-Home Sales & Tech Support

Asurion Houston, TX

Houston, TX

Today

$21+/hr Part time Business Development Customer Support Field Technical Support

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Job Description

This part-time in-home field role blends sales with hands-on tech support during customer interactions in the evenings, with daily travel to customer residences in the Houston, TX area.

Role Overview

Asurion is hiring for a local position that requires meeting customers at their homes and providing both product recommendations and technical issue resolution. The schedule includes afternoon and evening availability, and the role includes paid training, ongoing coaching, and performance-based compensation.

Compensation

$21.00 per hour
Mileage reimbursement paid weekly (based on IRS guidelines)
Phone stipend of $35 paid monthly
Sales commission with uncapped earning potential
Hourly base pay guaranteed for all hours worked and paid bi-weekly (earned pay can be accessed early)
Commissions paid bi-weekly

Part-Time Schedule

This role requires a varied 5-day week and availability in the afternoons and evenings. Most positions follow a standard schedule of 4:05 PM–9:00 PM (end time may vary based on customer needs). In select markets, a flexible 4+ day schedule may be available.

Standard option: Most positions follow 5 days with availability from 4:05 PM–9:00 PM (end time may vary).
Flexible option (select markets): Provide 25 hours of availability each week across at least 4 days, with at least 1 day on a weekend (Saturday or Sunday).
Shift window: Shifts are scheduled between 12:05 PM and 9:00 PM.
Start time: You may start as late as 4:00 PM, but must be available to work until 9:00 PM on scheduled days (end time may vary based on customer needs).
Scheduling note: Review the schedule details above before applying, since schedule availability is essential.

Responsibilities

Meet customers in-home, in-office, or wherever they are with pre-scheduled customer interactions to meet and exceed sales targets.
Provide exceptional customer service throughout each interaction, prioritizing the customer first.
Use your expertise to identify, address, and resolve customers’ tech issues with solutions that are easy to understand regardless of technical background.
Ensure customers leave with a resolution that works and a product intended to address future tech needs.
Leverage Asurion’s growing range of products to recommend tailored solutions.
Listen actively to identify customer needs and position products in a way that reflects those needs.
Apply strong negotiation and communications skills, make a smooth pivot when needed, and stay highly motivated to complete each interaction appropriately.

What You Can Expect

Local, in-home field work requiring daily travel to customer residences; this role is not remote.
Paid training to prepare you to work independently in the field.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
Personal vehicle (excluding motorcycles). Customer appointments are located in neighborhoods and cities surrounding the inventory warehouse with a maximum expected travel distance of 120 miles, one-way.
Ability to work a varied schedule designed to meet customers’ timelines, including evenings, weekends, and holidays.
Personal cellphone to stay informed while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded approach with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing style and comfort with human interaction.

Training and Safety

3 weeks of paid training with a focus on your success.
Health and safety are emphasized, and employees are supported to feel safe when meeting customers at home.

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Technical Support Supervisor

W.W. Grainger, Inc. Santa Ana, CA

Santa Ana, CA

Today

$102k - $136k/yr Full time Customer Support End User Support Information Technology (IT)

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Job Description

W.W. Grainger, Inc. is looking for a Technical Support Supervisor to help lead day-to-day operations for a technical support team in Santa Ana, CA. In this onsite role, you will coordinate ticket workflow and queue coverage, coach support personnel, and help ensure client and operational issues are handled accurately, consistently, and within established service expectations. You will report to the Support Team Director while also supporting escalations and reinforcing support procedures that keep retail technology operations reliable.

What you will do

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up so requests are addressed within service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel, reinforcing team procedures, service standards, and consistent communication.
Monitor the manual review queue and support activities to spot overdue requests, recurring issues, workload imbalances, and service risks, escalating significant concerns to the Support Team Director.
Assist with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with appropriate technical teams.
Support the maintenance of troubleshooting guides, support procedures, and knowledge resources, identifying opportunities to improve consistency and recommending process changes to the Support Team Director.
Assist with onboarding and cross-training by sharing technical knowledge and identifying team training needs to improve quality and coverage.
Maintain working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and support troubleshooting when needed.
Support coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

Qualifications

High school diploma/GED or equivalent experience.
Associate’s degree in a technology-related field (preferred).
Bachelor’s degree in a technology-related field (preferred).
3+ years related experience.
3+ years experience in technical support, customer support operations, IT support, or a related field.
3+ years experience monitoring ticket queues and service levels, plus experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred).
2+ years equivalent combination of training and supervisory/team lead experience (preferred).

Compensation and location

Location: Onsite in Santa Ana, CA
Salary range: USD 102,100 - 136,100 per year
Incentive: Eligible for an incentive target of up to 10% or $ (based on individual and company performance objectives; terms subject to change)
Requirement number: 336685

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents

For additional information and details regarding Grainger’s benefits, please see: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire.

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Technical Support Representative

F.J. Westcott Company Maumee, OH

Maumee, OH

Today

$23 - $25/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Support customers and troubleshoot Photography and Video Lighting products for Westcott’s imaging gear users in Maumee, Ohio.

Responsibilities

Provide professional customer support through phone, email, and online chat
Interact with customers to verify their specific lighting needs
Walk customers through the different levels of lighting product lines
Assist existing customers in building and maintaining their Westcott investments
Support customers in using cameras and lighting equipment effectively
Engage with customers to resolve product interruptions and keep equipment working smoothly

Requirements

Willing to work onsite at the Maumee, Ohio location
Experienced photographer currently engaged in photography
Familiarity with Microsoft Office programs operation
Ability to make judgment calls within guidelines provided
Motivated to learn new skills
Strong, clear communication skills in both written and verbal formats
Maintain a professional, courteous character in stressful situations
Ability to multitask in a busy environment
Willingness to step outside core duties to assist other departments in a team environment

Tech

Microsoft Office

Job Type & Schedule

Full-time
In-person
Weekdays, 8:30-5:00 ET
Expected hours: no less than 40.0 per week

Pay

$23.00 - $25.00 per hour

Benefits

401(k)
Health insurance
Vision & Dental insurance
On-the-job training
Paid time off
Employee discount
Life insurance

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Technical Support Specialist

Global Business Transformation Solutions, LLC (GBTS) Sacramento, CA

Sacramento, CA

Today

Full time End User Support Help Desk Help Desk Support

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Job Description

Join GBTS in Sacramento, CA onsite as a Technical Support Specialist supporting end users and coordinating with client IT when needed.

Responsibilities

Troubleshoot and resolve technical issues for end users, including guidance on basic computer operations
Handle technical requests using a service-minded, can-do approach and a flexible support mindset
Receive and manage incoming support requests from end users via telephone, email, and a service desk system queue
Engage the firm’s IT resources through the client’s IT team as needed
Communicate accurately with client staff and OPSO team members on commitments, deadlines, challenges, and requests
Support conference room technology, including video conference setup and troubleshooting
Assist with hardware inventory tasks, including monitoring stock and monitor distribution
Maintain ongoing communications with departments managed by OPSO, providing support as needed at the direction of the ET Supervisor and/or site leadership
Support other site needs on an as-needed basis

Requirements

High School Diploma or equivalent
Minimum 1-year professional level work experience
Previous experience in a client service-oriented field preferred
Ability to multitask while maintaining attention to detail
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift, carry, or move packages on a standard wheeled cart with a 75 lbs. load capacity
Ability to walk, bend, kneel, stand, and/or sit for extended periods
Excellent organizational skills
Some travel may be required
Strong initiative required, including the ability to work independently with minimal direct supervision

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Technical Support Specialist

Cart.com, Inc. Groveport, OH

Groveport, OH

Today

Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Technical Support Specialist provides level 2 and level 3 troubleshooting for complex technical issues across operations, service management, and store/desktop systems.

Responsibilities

Deliver level 2 and level 3 technical support for complex problems with close collaboration across Operations, Technical Services, Application Development, clients, and vendors as needed.
Perform analysis and troubleshooting for advanced technical issues with minimal supervision, including operations, service management, desktop, and store support.
Troubleshoot communication issues on computers and tablets.
Manage network/server hardware access by un-racking and re-racking equipment in IDFs and MDFs.
Investigate network issues, including running diagnostics and troubleshooting commands from a Windows computer.
Support structured networking troubleshooting by tracing network cables and applying knowledge of subnets, VLANs, and routing.
Apply fiber and connectivity knowledge, including 1g vs 10g fiber modules, single mode vs multimode, and fiber connectors (SC/ST/LC).
Troubleshoot and problem-solve networking (wired and wireless), printing, scanner, workstation, and application issues.
Follow cybersecurity guidelines and other internal controls.
Work with fulfilment center operations to support internal operational readiness by handling tickets.
Maintain oversight of IT inventory at the facility and stay aligned with operational demand to know when to request equipment.
Raise awareness to the Tier 2 Support team when issues appear critical to operational success.
Provide eyes and hands for the remote network team.
Troubleshoot paper and label printers.
Roll out new IT equipment (computers, printers, scanners, scales, and peripherals) when projects arise.
Use ticketing systems and communicate via email and instant messages with internal customers at all levels.
Create general technical documentation as needed.
Maintain a team-first approach and help coworkers deliver excellent customer service.
Support desktop and mobile troubleshooting across Windows 10/11, macOS, Android, and iOS.
Support scanner technology such as Zebra handheld and Zebra stationary scanners.
Troubleshoot networking and communication issues across required devices and platforms.
Support scheduling needs by working all major US holidays except Christmas and New Year’s Day.
Perform physical tasks safely, including lifting requirements noted below.

Requirements

5-8 years of IT experience
High level support experience
Retail experience
Excellent verbal and written communication skills
Technical analysis and support experience
Demonstrated knowledge of basic hardware/software installation, configuration, and capabilities
Results-oriented track record
4-year college degree or technical training certification
Ability to work all major US holidays, except Christmas and New Year’s Day
Ability to lift 50 lbs, safely, repeated throughout the day
Experience with systems documentation and system troubleshooting

Technologies

Windows 10/11
macOS
Android
iOS
Zebra handheld scanners
Zebra stationary scanners
Fiber connectors (SC/ST/LC)

Location and Shift

Onsite: Groveport, OH
Open to applicants located in or around Groveport, OH who can work 1st or 2nd shift
Schedule flexibility for longer hours based on business and peak needs

Physical Work Environment

Regularly required to talk or hear
Frequently required to sit, stand, walk, use hands for fingering/handling/feeling, and reach with hands and arms
Frequently lift and/or move up to 15 pounds; occasionally lift and/or move up to 35 pounds
Specific vision abilities required: close vision, distant vision, depth perception, and ability to adjust focus
Ability to work in an open environment with fluctuating temperatures and standard lighting
Ability to work on computer and mobile phone for multiple hours with frequent interruptions
Required to travel in elevators or stairwells to attend meetings and engage with associates on multiple floors
Hotel, airplane, and car travel required