Technical Support Engineer

Support customers with hands-on troubleshooting while growing technical depth across assigned products and solution areas.

Responsibilities

• Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers
• Use analytical skills to identify root causes and recommend appropriate solutions
• Independently manage assigned support cases using established processes and SLAs
• Escalate issues when needed, including clear technical context and investigation findings
• Build working knowledge across assigned DGM products and solution areas
• Support customer onboarding with tasks such as configuration and basic system reviews
• Contribute to knowledgebase articles, runbooks, and troubleshooting documentation
• Participate in product testing, validation activities, or internal improvement initiatives
• Collaborate with Engineering, Product, Services, and peer support engineers to drive issue resolution
• Provide informal guidance or assistance to P1 engineers as needed
• Communicate technical information clearly to both technical and non-technical audiences
• Continuously look for opportunities to improve customer experience and support efficiency

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field
• 2–5 years of relevant professional experience in technical support, engineering, or software environments
• Proven ability to troubleshoot software and system-level issues
• Strong organizational skills and ability to manage multiple priorities
• Effective written and verbal communication skills
• Ability and willingness to travel occasionally (typically less than 25%)
• Onsite work required in Medina, MN at least 4 days per week
• Authorization to work in the United States is required; sponsorship will not be provided

Compensation & Location

• Location: Medina, MN (onsite)
• Salary: USD 70,700 - 88,400 per year
• Experience: Minimum 2 years

Benefits

• Paid time off
• Charitable giveback day
• Medical/dental/vision insurance
• Retirement benefits to eligible employees
• Bonus or variable incentive pay

Work Authorization

AspenTech will only employ individuals legally authorized to work in the United States. This role does not offer sponsorship. Individuals with temporary visas such as E, F-1 (including OPT or CPT), H-1, H-2, L-1, B, J, or TN, or anyone who needs sponsorship for work authorization now or in the future, are not eligible for hire.