Support Jobs in Metairie, LA

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New Charter Technologies Metairie, LA

Metairie, LA

Today

$40k+/yr Full time Computer Skills Customer Service Customer Support

Onsite IT Support Technician role in Metairie, LA delivering responsive Tier 1 help desk and end-user support for client environments.

Handle Tier 1 help desk tickets, including password resets, basic network troubleshooting, and system troubleshooting
Maintain a steady workflow with an average of 10–15 support tickets per day
Use clear communication with end users to diagnose and resolve technical issues promptly
Escalate advanced technical issues to senior engineering staff when appropriate
Provide end-user service across client environments while keeping users informed throughout the support process

Strong customer service mindset and a professional bedside manner when assisting users
Excellent written and verbal communication skills
Ability to learn quickly in a fast-paced technical environment
Genuine excitement and curiosity for technology and IT support

Previous technical support or IT-related experience or education
CompTIA A+ Certification, or willingness to obtain
Experience working for a Managed Service Provider (MSP) is preferred but not required
Call center or high-volume customer support experience
Experience supporting Microsoft 365 (O365) environments or other IT systems

Expected to start at $40,000 per year
Offer may vary based on multiple factors, including candidate experience and expertise

Employment details: Full-time, 35 hours per week; onsite in Metairie, LA.

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