IT Support Technician

Onsite IT Support Technician role in Metairie, LA delivering responsive Tier 1 help desk and end-user support for client environments.

Key Responsibilities

• Handle Tier 1 help desk tickets, including password resets, basic network troubleshooting, and system troubleshooting
• Maintain a steady workflow with an average of 10–15 support tickets per day
• Use clear communication with end users to diagnose and resolve technical issues promptly
• Escalate advanced technical issues to senior engineering staff when appropriate
• Provide end-user service across client environments while keeping users informed throughout the support process

Technologies

• Microsoft 365 (O365)
• Basic networking tools

Requirements

• Strong customer service mindset and a professional bedside manner when assisting users
• Excellent written and verbal communication skills
• Ability to learn quickly in a fast-paced technical environment
• Genuine excitement and curiosity for technology and IT support

Preferred Experience

• Previous technical support or IT-related experience or education
• CompTIA A+ Certification, or willingness to obtain
• Experience working for a Managed Service Provider (MSP) is preferred but not required
• Call center or high-volume customer support experience
• Experience supporting Microsoft 365 (O365) environments or other IT systems

Compensation

• Expected to start at $40,000 per year
• Offer may vary based on multiple factors, including candidate experience and expertise

Employment details: Full-time, 35 hours per week; onsite in Metairie, LA.