Support Jobs in Milan, IL

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IT Support Technician/IT Helpdesk Technician

Cube Hub Inc Milan, IL

Milan, IL

Today

$26 - $29/hr Full time Av Support Computer Skills Conference Room Support

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Job Description

Cube Hub Inc is hiring an onsite Tier 2 IT Support Technician / IT Helpdesk Technician for the Milan, IL area (Quad Cities). This role supports end users at local facilities, with a first-shift schedule and a mandatory weekend and after-hours on-call rotation.

What you’ll do

Deliver onsite Tier 2 deskside support and troubleshoot end-user IT issues.
Image computers, configure devices, and replace or maintain IT equipment.
Resolve ServiceNow tickets by following established procedures and knowledge base articles.
Troubleshoot printers and perform basic printer maintenance, including replacing toner and pickup rollers.
Support AV and conference room setups.
Maintain IT asset records, inventory, and equipment documentation.
Communicate clearly with end users, and escalate complex technical issues when needed.
Participate in a weekend and after-hours on-call rotation.

Key qualifications

1+ year of IT support experience (recent graduates are also considered).
Basic knowledge of IT, computer hardware, networking, and troubleshooting.
Familiarity with Microsoft Office and common desktop applications.
Understanding of computer security concepts and policies.
Ability to document issues and manage support tickets.
Ability to lift up to 50 lbs.
Personal transportation is required for travel between nearby facilities.
100% onsite with no remote option.
First-shift schedule with flexible start between 6 AM and 8 AM.
Overtime as needed.
Metatarsal safety footwear required from Day 1.

Tools and technologies

ServiceNow
Microsoft Office

Work arrangement

Location: Milan, IL 61266 (onsite)
Work arrangement: 100% onsite
Shift: 1st shift (flexible start between 6 AM–8 AM)
Overtime: As needed
Travel: Minimal local travel within 10 miles; occasional non-local travel less than 10%

Pay and benefits

Salary: USD 26–29 per hour.

401(k)
Dental insurance
Health insurance
Vision insurance
Referral program

Preferred experience

Experience with deskside support, helpdesk, or technical support.
AV and conference room troubleshooting experience.
Familiarity with Agile methodology.
Customer-facing technical support experience such as Geek Squad, Best Buy, or similar teams.

Application and screening notes

US Citizen or GCH status is required (if on a Visa, include the Visa details).
Confirm readiness for a background check and drug screen.
Please confirm email address and contact number.
Cube Hub payroll is bi-weekly, with pay every-other-Friday.
Be prepared to share your street address, city, and postal code.

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