IT Support Technician/IT Helpdesk Technician

Cube Hub Inc is hiring an onsite Tier 2 IT Support Technician / IT Helpdesk Technician for the Milan, IL area (Quad Cities). This role supports end users at local facilities, with a first-shift schedule and a mandatory weekend and after-hours on-call rotation.

What you’ll do

• Deliver onsite Tier 2 deskside support and troubleshoot end-user IT issues.
• Image computers, configure devices, and replace or maintain IT equipment.
• Resolve ServiceNow tickets by following established procedures and knowledge base articles.
• Troubleshoot printers and perform basic printer maintenance, including replacing toner and pickup rollers.
• Support AV and conference room setups.
• Maintain IT asset records, inventory, and equipment documentation.
• Communicate clearly with end users, and escalate complex technical issues when needed.
• Participate in a weekend and after-hours on-call rotation.

Key qualifications

• 1+ year of IT support experience (recent graduates are also considered).
• Basic knowledge of IT, computer hardware, networking, and troubleshooting.
• Familiarity with Microsoft Office and common desktop applications.
• Understanding of computer security concepts and policies.
• Ability to document issues and manage support tickets.
• Ability to lift up to 50 lbs.
• Personal transportation is required for travel between nearby facilities.
• 100% onsite with no remote option.
• First-shift schedule with flexible start between 6 AM and 8 AM.
• Overtime as needed.
• Metatarsal safety footwear required from Day 1.

Tools and technologies

• ServiceNow
• Microsoft Office

Work arrangement

• Location: Milan, IL 61266 (onsite)
• Work arrangement: 100% onsite
• Shift: 1st shift (flexible start between 6 AM–8 AM)
• Overtime: As needed
• Travel: Minimal local travel within 10 miles; occasional non-local travel less than 10%

Pay and benefits

Salary: USD 26–29 per hour.

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Referral program

Preferred experience

• Experience with deskside support, helpdesk, or technical support.
• AV and conference room troubleshooting experience.
• Familiarity with Agile methodology.
• Customer-facing technical support experience such as Geek Squad, Best Buy, or similar teams.

Application and screening notes

• US Citizen or GCH status is required (if on a Visa, include the Visa details).
• Confirm readiness for a background check and drug screen.
• Please confirm email address and contact number.
• Cube Hub payroll is bi-weekly, with pay every-other-Friday.
• Be prepared to share your street address, city, and postal code.