Montoursville, PA

Support Jobs in Montoursville, PA

2 jobs found

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1d ago

IT Support

ATC Montoursville, PA

Montoursville, PA

1d ago

Full time Active Directory Computer Skills End User Support

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Job Description

This IT Support position provides Tier 2 hardware and software installation, support, and troubleshooting for PennDOT IT users across district and remote field sites. The role requires travel across multiple counties and is based onsite in Montoursville, PA.

Responsibilities

Install and configure computer hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
Configure PC hardware and peripherals to meet user requirements.
Deploy and troubleshoot Cisco VPN routers.
Connect and disconnect workstations and printers to networks or local devices.
Assign hostnames for new PCs using Active Directory.
Install essential software components, including Windows, applications, and network drivers, to ensure proper system functionality and interoperability among devices.
Install and configure Cisco AnyConnect VPN software.
Create and verify system images through testing processes.
Plan, schedule, and monitor hardware deployments.
Install and troubleshoot Cat5e/6 network cabling, terminations, and patch panels.
Provide end-user training on newly deployed equipment and software.
Respond to workstation related trouble calls on-site and remotely.
Deliver PC related support to end users via in-person, phone, and email channels.
Process requests for enterprise user accounts.
Troubleshoot PC issues resulting from SCCM pushes.
Run SCCM reports and monitor workstations for compliance.
Create and update tickets in the Remedy helpdesk system.
Maintain mobile devices and adapters with latest patches, drivers, firmware, and software updates, and monitor connectivity to the LAN.
Develop expertise in garage diagnostic software and adapters troubleshooting procedures.
Configure and provision new iPhone and iPad devices.
Troubleshoot issues and provide user training as needed.
Monitor and update devices in the AirWatch Console.
Receive, check in, and inventory computer equipment, reporting all inventory transfers.
Record inventory data and update the Remedy Asset Management System; run related reports.
Coordinate equipment deliveries and pickups with PennDOT staff.
Provide support for telecommunication equipment and services, including wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications such as Skype for Business.
Identify and recommend opportunities to improve operational efficiency.

Requirements

Valid Driver’s License.
Ability and flexibility to travel to other districts in PA to attend trainings, meetings, or assist other districts when required.
2+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
2+ years experience installing and supporting laptops/docking stations.
2+ years experience installing and supporting multifunction print devices.
2+ years experience with Remedy or similar ticketing system.
2+ years experience with premise cabling (installing Cat5e/6 cable and terminations).
Core competencies including continuous attention to detail, high performance in a fast-paced multitasking environment, disciplined adherence to SOPs, and strong written and spoken English communication skills.
Desired: Experience with Cisco VPN router installation and support.
Desired: Experience with Active Directory.
Desired: Experience with Hyena System Management Software.
Desired: Experience with Microsoft System Center Configuration Manager.
Desired: Experience creating process documentation and strong writing skills.
Desired: Project management experience.
Desired: Experience leading team deployments.
Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities or building new facilities.

Technologies

Windows
SCCM (Microsoft System Center Configuration Manager)
Remedy (remedy ticketing system)
Remedy Asset Management System
Active Directory
Cisco VPN routers
Cisco AnyConnect VPN
Cat5e/Cat6 cabling
RDP
LAN/WAN
TCP/IP
Hyena System Management Software
AirWatch Console

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1d ago

Desktop Support

ATC Montoursville, PA

Montoursville, PA

1d ago

Full time Active Directory Computer Skills Desktop Support

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Job Description

ATC is seeking a Desktop Support professional to serve as a Workstation Specialist, delivering Tier 2 hardware and software installation, configuration, and troubleshooting across field offices and district sites. This onsite role is based in Montoursville, PA, with travel across six counties to support endpoints and end users. The position emphasizes imaging, VPN setup, network cabling, inventory management, and end-user training.

Responsibilities

1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
- A. Installs and configures PC hardware and peripherals to meet user requirements.
- B. Installs and troubleshoots Cisco VPN routers.
- C. Connects/disconnects PCs and printers to the network or local device.
- D. Assigns workstation names for PCs being added to the network using Active Directory.
- E. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices.
- F. Installs and configures CISCO AnyConnect VPN software.
- G. Installs and tests images.
- H. Plan, schedule, and track hardware deployments.
- I. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
- J. Train end users on use of newly deployed equipment and/or software.
2. Provides direct support for workstation requests and issues.
- A. Responds to workstation related trouble calls both on-site and remotely.
- B. Provide PC related support to end users via in person, telephone and e-mail.
- C. Process requests for enterprise user accounts.
- D. Troubleshoots individual PC problems resulting from SCCM pushes.
- E. Run SCCM reports and monitor workstations for compliance.
- F. Creates and updates Remedy tickets.
3. Garage Diagnostics Software.
- A. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.
- B. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters.
4. Mobile iOS device support.
- A. Configures and issues new iPhones and iPads.
- B. Troubleshoots issues and provides training to users.
- C. Monitors and updates devices in AirWatch Console.
5. Ensure complete and accurate equipment inventory.
- A. Unpacks/packs computer equipment.
- B. Receives, checks in, and inventories equipment and reports all inventory transfers.
- C. Records inventory information and updates Remedy Asset Management System.
- D. Runs reports from Remedy Asset Management System.
- E. Coordinate equipment deliveries and pickups with PennDOT staff.
6. Telecommunications.
- A. Support for telecommunication equipment and services, to include wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Skype for Business).

Technologies

Remedy, Remedy Asset Management System
SCCM (Microsoft System Center Configuration Manager)
Active Directory
Hyena System Management Software
Microsoft Windows
RDP
Cisco VPN routers
Cisco AnyConnect VPN
Cat5e/6 cabling
AirWatch Console
LAN/WAN
TCP/IP

Required Skills and Experience

Required: Valid Driver’s License.
Required: Ability and flexibility to travel to other PA districts for trainings, meetings, or to assist other districts when required.
Required: 2+ years installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
Required: 2+ years installing and supporting laptops/docking stations.
Required: 2+ years installing and supporting multifunction print devices.
Required: 2+ years experience with Remedy or a similar ticketing system.
Required: 2+ years experience with premise cabling (Cat5e/6 cable and terminations).
Required: Core competencies include meticulous attention to detail, high performance in a fast-paced multitasking environment, disciplined adherence to SOPs, and strong written and spoken English communication.
Desired: Experience with Cisco VPN router installation and support.
Desired: Experience with Active Directory.
Desired: Experience with Hyena System Management Software.
Desired: Experience with Microsoft System Center Configuration Manager.
Desired: Experience creating process documentation and strong writing skills.
Desired: Experience in project management.
Desired: Experience leading team deployments.
Desired: Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

View full job page →

Support Jobs in Montoursville, PA

IT Support

Desktop Support

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