Support Jobs in Montville, NJ

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3d ago

Desktop Support Engineer / IT

Frier Levitt LLC Montville, NJ

Montville, NJ

3d ago

$65k - $72k/yr Full time Application Support End User Support Hardware Support

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Job Description

Frier Levitt LLC is hiring a full-time Desktop Support Engineer (IT) to deliver reliable, secure on-site support for employee endpoints across Pine Brook, NJ and New York City.

Responsibilities

Provide on-site support for employee hardware and peripherals, including desktops, laptops, monitors, printers, and VoIP phones
Support Microsoft 365 applications and authentication systems
Coordinate with the MSP when advanced or physical support is required, under Senior manager supervision
Partner with senior management on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes
Review and assess new hardware, OS versions, and tools; run pilots and provide go/no-go recommendations
Maintain end-user satisfaction through fast, professional, responsive support
Set up new employee equipment, software licenses, and office infrastructure
Configure Microsoft 365 accounts and security access
Coordinate secure deprovisioning of equipment for departing employees
Ensure compliance with firm security requirements and report appropriately to the Sr. IT Manager
Maintain documentation for user credentials and permissions
Manage employee technology onboarding and offboarding
Maintain desktop and mobile device infrastructure
Deliver comprehensive IT support in coordination with the Senior IT Manager
Own design, deployment, and support for the desktop platform, including:
- Imaging and provisioning
- Configuration management
- Identity and access on the device
- Application packaging
- Break-fix for complex issues that escalate beyond Service Desk

Requirements

2-4 years of hands-on desktop or end-user support experience (preferred, including law firms or professional services environments)
Strong troubleshooting skills for Windows and macOS
Practical experience with Microsoft 365 tools: Outlook, Teams, OneDrive, SharePoint
Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance
Knowledge of Active Directory and Entra ID fundamentals: OU design, GPO, device join types, groups, and Conditional Access concepts
Experience with device identity including Entra ID / Azure AD join and Hybrid join, plus Group Policy and local admin strategy
Knowledge of OS and third-party patching, feature updates, and driver/firmware hygiene
Application packaging and deployment practices, including deployment rings and software catalog quality
Experience with hardware standards for laptops, docks, and peripherals
Ability to provide VIP/executive support for complex desktop, collaboration, and peripheral issues
Experience with Document Management Platform
Experience with VPN, network connectivity, and user authentication systems
Excellent customer service and communication skills
Ability to work independently and prioritize multiple requests
Ability to travel between Pine Brook and NYC offices as needed

Technologies

Windows, macOS
Microsoft 365, Outlook, Teams, OneDrive, SharePoint
Microsoft Intune, ConfigMgr (SCCM)
Active Directory, Entra ID, Azure AD join, Hybrid AD
SSO, Conditional Access, Entra ID / Azure AD join
Group Policy, GPO
Document Management Platform
VPN, VoIP phones

Benefits

Competitive salary
Bonus eligibility
Annual evaluation
Full range of benefits (either paid or partially paid by firm), including PTO
Medical
Dental
401(k) (upon eligibility to participate)
Life insurance
LTD
Voluntary benefits include vision
Voluntary supplemental life insurance
On-site gym facility in Pine Brook, NJ

Schedule

Full-time, on site
Monday-Friday, 9-5 (with flexibility for urgent issues)

Reporting Structure

Senior IT Manager

Locations

Primary: 84 Bloomfield Avenue, Pine Brook, NJ
Secondary: One World Trade Center, Suite 45E, New York, NY

Compensation and Experience

Salary: USD 65,000 - 72,000 per year
Minimum experience: 2 years

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