Desktop Support Engineer / IT

Frier Levitt LLC is hiring a full-time Desktop Support Engineer (IT) to deliver reliable, secure on-site support for employee endpoints across Pine Brook, NJ and New York City.

Responsibilities

• Provide on-site support for employee hardware and peripherals, including desktops, laptops, monitors, printers, and VoIP phones
• Support Microsoft 365 applications and authentication systems
• Coordinate with the MSP when advanced or physical support is required, under Senior manager supervision
• Partner with senior management on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes
• Review and assess new hardware, OS versions, and tools; run pilots and provide go/no-go recommendations
• Maintain end-user satisfaction through fast, professional, responsive support
• Set up new employee equipment, software licenses, and office infrastructure
• Configure Microsoft 365 accounts and security access
• Coordinate secure deprovisioning of equipment for departing employees
• Ensure compliance with firm security requirements and report appropriately to the Sr. IT Manager
• Maintain documentation for user credentials and permissions
• Manage employee technology onboarding and offboarding
• Maintain desktop and mobile device infrastructure
• Deliver comprehensive IT support in coordination with the Senior IT Manager
• Own design, deployment, and support for the desktop platform, including:
  • Imaging and provisioning
  • Configuration management
  • Identity and access on the device
  • Application packaging
  • Break-fix for complex issues that escalate beyond Service Desk

Requirements

• 2-4 years of hands-on desktop or end-user support experience (preferred, including law firms or professional services environments)
• Strong troubleshooting skills for Windows and macOS
• Practical experience with Microsoft 365 tools: Outlook, Teams, OneDrive, SharePoint
• Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance
• Knowledge of Active Directory and Entra ID fundamentals: OU design, GPO, device join types, groups, and Conditional Access concepts
• Experience with device identity including Entra ID / Azure AD join and Hybrid join, plus Group Policy and local admin strategy
• Knowledge of OS and third-party patching, feature updates, and driver/firmware hygiene
• Application packaging and deployment practices, including deployment rings and software catalog quality
• Experience with hardware standards for laptops, docks, and peripherals
• Ability to provide VIP/executive support for complex desktop, collaboration, and peripheral issues
• Experience with Document Management Platform
• Experience with VPN, network connectivity, and user authentication systems
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple requests
• Ability to travel between Pine Brook and NYC offices as needed

Technologies

• Windows, macOS
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Microsoft Intune, ConfigMgr (SCCM)
• Active Directory, Entra ID, Azure AD join, Hybrid AD
• SSO, Conditional Access, Entra ID / Azure AD join
• Group Policy, GPO
• Document Management Platform
• VPN, VoIP phones

Benefits

• Competitive salary
• Bonus eligibility
• Annual evaluation
• Full range of benefits (either paid or partially paid by firm), including PTO
• Medical
• Dental
• 401(k) (upon eligibility to participate)
• Life insurance
• LTD
• Voluntary benefits include vision
• Voluntary supplemental life insurance
• On-site gym facility in Pine Brook, NJ

Schedule

• Full-time, on site
• Monday-Friday, 9-5 (with flexibility for urgent issues)

Reporting Structure

• Senior IT Manager

Locations

• Primary: 84 Bloomfield Avenue, Pine Brook, NJ
• Secondary: One World Trade Center, Suite 45E, New York, NY

Compensation and Experience

• Salary: USD 65,000 - 72,000 per year
• Minimum experience: 2 years